Carolina Mountain Vacations

"Edit in response: Given the behavior and language that came from your technician I find extremely hard to believe this has never been displayed before. Possibly not reported or just overlooked and/or ignored. If it was not illegal to record someone without their knowledge I would have recorded him. My family can fully vouch for his behavior and language. Also we could not even enjoy the top floor due to the temperature being so low from the draft because someone did a terrible job sealing it. I am guessing probably the same technician. Before I even begin, several of the responses that CMV gives towards low reviews seem very repudiated and moot. Honestly, the property and another lady I spoke with at the office, saved this from being a one star review. We recently stayed at the Above The Clouds property managed by this group. It was booked through another online vacation rental company that this business is the host for the property. We called a couple of hours before check in time and were told we could not check in due to cleaning and maintenance of house, completely understandable and was no problem. Checked in at appropriate check-in time and maintenance personnel drove in behind us at the property to what appeared to be emptying the trash can. He immediately exited his vehicle saying expletives as to how he hated his job. We entered the house and did our initial inspection only to find a window that had been completely broken, glass still on second story roof, with a big sheet of plywood and duct tape covering the opening with gaps still evident allowing elements and pests to enter. Called host company and they were aware of window. I am not sure why we were not made aware of this before check-in since it was a pretty significant issue. They did explain a replacement window had to be ordered, however the sealing of gaps could have been done much better. We then figured out maintenance personnel had not even performed the pre-check-in maintenance duties, and spent the next two hours using expletives, slamming things around, and then ultimately using expletives and degrading remarks towards my family. I attempted to confront the maintenance worker and even offer to help, however I must have become invisible because he would not respond to questions and practically walked through me. One could assume based on his actions that due to this being a Friday night, he was having a tantrum because he had to work late.He was completely unprofessional in his actions and language. All this was reported to personnel and assistant General Manager at hosting company and I was told the only thing they could do was offer a 15% refund on our week-long stay, address the situation with maintenance personnel, and report to General Manager. The demeanor and the responses of the assistant GM seemed very programmed and condescending the couple of times I had to speak with her. Due to this happening the first night of check-in, it set an unsettling precedent over the entire week and made for a less enjoyable experience for our family’s Christmas getaway."

"Four of us (two couples) stayed at the Fontana Lake View house the week of Oct. 23-27. The view was fantastic and the house was very clean and comfortable. It was very private and quiet. The access road was very narrow and curvy, and steep in the last quarter mile or so, but that was part of the adventure. It's a bout 30 minutes drive to Bryson City. Pros: View, cleanliness, remoteness, quiet. private. Cons: No internet (even though it is shown as an amenity on the website). Refrigerator did not cool properly, nor did the icemaker work. There were 4 of us, and upon arrival, we noted one of the porch rockers was broken. We notified the office, and someone came quickly and took the chair away, but never was replaced, leaving us with 4 people but only 3 porch chairs to sit in. Closet space was almost nil. Only one closet in one bedroom, and it was full of other stuff. Even with these things, it was still a great place to enjoy the NC mountains and great views. We would stay again."

"We've stayed with Carolina Mountain Vacations a few times.. We love doing business with these people.. We have never had a issue with billing or getting things to the cabin before we arrive ( my wife's had a couple 2 liters left in the fridge so they were cold, or my wife's flower and champagne they had at the cabin waiting for our Anniversary.. The cabins have always been clean and ready to go, I've had to have maintenance before absolutely no problem got someone up the next day to fix the problem.. Just an all around great experience each and every time... We'll be back fall of 2024.. Thank you guys for always giving a great experience"

"Our reason for returning to Carolina Mountain Vacations is the service and properties. This was our 2nd stay ( this time Blackberry Hideaway) . Property was great, very homey and comfortable, view awesome, but the service provided by Carolina Mountain Vacations is 5 STAR !! We got lost finding property ( GPS in mountains is not recommended) and immediately got help from Lee ( on call service director). Lee showed up immediately when we had question about the grill. Stephanie was beyond helpful and pleasant at the office. When we were in process of booking, she couldn’t have been more kind. The 2 properties we’ve stayed at were clean and well maintained! I highly recommend Carolina Mountain Vacations!"

"We rented the Mountain Hideaway in Bryson City. The cabin was cute and the view of the mountains was beautiful!! The cabin was very clean! The main complaint was the bed...it was horrible!!! Did not sleep well because the bed was so worn out. The road to the cabin is a little sketchy and steep, but that is to be expected in the mountains, just be prepared for that. There is a very sharp turn right before you get to the cabin. Also we were contacted by the company that our cabin would not be ready until an hour after the 4:00 check in. There was a lot of little touches that they could do to make the cabin better, but I can look over those. The main thing is the bed...horrible...just horrible!!"