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Wingate by Wyndham Matthews, NC
2001 Mount Harmony Church Road, Matthews, North Carolina, United States
About the Wingate by Wyndham Matthews, NC
Wingate by Wyndham Matthews, NC is a comfortable and convenient lodging option located at 2001 Mount Harmony Church Road in Matthews, North Carolina. This modern hotel offers spacious rooms, complimentary breakfast, a fitness center, and a business center for guests to enjoy. Whether you are traveling for business or leisure, Wingate by Wyndham Matthews, NC provides a welcoming and relaxing atmosphere for all guests. Situated in a prime location in Matthews, North Carolina, this hotel is the perfect choice for travelers looking for a comfortable and convenient stay.
Photos of Wingate by Wyndham Matthews, NC
2001 Mt Harmony Church Rd, Matthews, NC 28105, United States
Reviews of Wingate by Wyndham Matthews, NC
"Checked in at 2 pm but didn’t go to room until 4:45. We were in the outdated room for maybe 5 minutes only to discover the toilet was broken and the bathtub was full of water. Talk about disturbing… expressed concern to the front desk, at this point we just wanted to get settled so I requested another room. I have 3 kids that still needed to eat, get cleaned up and ready for bed. We moved to a newer remodeled room, but they had no tv in the lounging area of the room. Called downstairs they were accommodating and brought one up. By this point it’s 5:30-5:45. There were bad storms, and the power went out. I walked downstairs to ask if they had heard anything about an estimated time for the power to return, they said no it could be hours. I have 3 small children, it’s cold out, I can’t have them sitting in a cold dark room with no way of heating food or keeping them warm. So I asked the lady at the desk if we leave to find another rooom with power would we get refunded. Her answer was “I don’t see why you wouldn’t, call me tomorrow when we have power”. So we packed our things and left. Moving to the next day, I call and get her manager. THE ABSOLUTE RUDEST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. He insisted on telling me he will not give a refund, and compared it to going to a restaurant eating the food then asking for a refund. Which is completely wrong. He told me it was our decision to leave (clearly in the best interest for our kids) and that even though we experienced several things wrong with the 1.5 hr stay it wasn’t his problem. He told me he would give a courtesy 50% refund to shut me up, and then proceeded to assume why I was there in the first place. Which was also wrong.. he told me several times I was the only one to have a problem and concern and he wasn’t worried about me or my family and our concerns. He over talked me and got louder and louder to show dominance. Completely unacceptable how I was treated. He wouldn’t even let me explain how or why we had to make the decision to leave in the first place. Had he had the common decency to listen and express concern and be empathetic I probably would have accepted no as the answer, but the way he handled things was not okay. This location and this manager just lost long time clients."
"The hard part about reviewing a hotel is that you have to stack the stars up with the expectation. I can neither compare this place to a Four Seasons nor to a Motel 6. But for a reasonably priced travel hotel, I'd give 5 stars. Rate was low (just under $100), rooms were clean, as was bathroom (a fan in there would've been nice, it's obvious why when you're traveling with your partner who housed a lot of coffee in the car). We specifically looked for a hotel with free Wi-Fi, free parking, and free breakfast and this place delivered on all three. Extra props for being able to make an either full sized waffle or four mini ones. Parking was ample as well. Service was also very friendly. Would definitely stay here again."
"2 adults/2 teens 2 room reservations made through Expedia for a very spur of the moment weekend trip. If you're looking for a basic hotel, this is it. Staff was very polite and welcoming. Hotel was fully booked, so we couldn't get rooms close to each other. Luckily our girls got a room on the 3rd floor that seemed a bit cleaner than ours on the first (See photos). First floor room had several stains on the carpet, bathroom had paint peeling, vent looked like it had never been cleaned, and we were greeted with smoothed bug guts on the bathroom wall. This is a decent 3 star hotel. You get what you paid for. Pool was closed, exercise room had a few machines, breakfast was decent with a good selection."
"I was not impressed with the state of disrepair of this building. Hall carpets on 1st and 3rd floors are greatly stained. Lots of dust in the vents and on top of most higher items. The wall paper in the bathroom was obviously painted over (except under the sink that is in plain view while on the toilet) and, of course, the wall paper is peeling off ... probably because it was painted over. Paint chipping off the doors and walls in many, many, many places in our room. I can only guess that all the rooms are like this. The toilet seat is coming apart and should have been replaced a while ago. My wife checked in a few days before I did. When I arrived I asked for a key to my room. Had I not pulled my ID out for her to check she would not have checked it because she never asked for it. ANYONE could have gotten a key to our room while my wife was there by herself!!! Then our keys quit working the day before we checked out. The beds were comfortable enough, and the breakfast (the one day we were able to eat there) was pretty good. NONE of the ice machines worked. We will not be staying at any Wingate or Wyndham again."
"We stayed here for 3 nights, and we were in town for a wedding. Here are my thoughts. Pros: -pretty reasonable price -quiet, but still close enough to the city to feel like a reasonable driving distance -seems like they're trying to fix up the place -folks at the counter and in house keeping were kind and helpful Cons: -kind of a pain to get to -there are some major issues with the building. Our first room was... wet. The bed, carpet, and walls were just damp. When we moved it was better, but things still felt like... hm, maybe this room is wetter than it should be? It definitely was a bit musty smelling. -while there are updates to the room, there are odd stains on the walls and things that are like... ok let's take care of this. Overall, am I going to cause a fuss? No, it was a cheap hotel and the customer service was legitimately helpful. But I don't think this is currently a good spot to stay for more than a night. Hopefully fixes and updates keep happening and the building gets in better shape!"
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