Adirondack Appliance

"I have never felt the need to leave a bad review for any business until my recent experience with Adirondack Appliances. I came in looking for a part to fix my oven. They didn’t have the igniter I needed with the correct plug, but the manager said that the part they did have was for a different model, and if I cut and splice the wiring connections, it would work just fine. When I got home, I was hesitant to splice in the wires, so I ended up ordering the correct part online and brought their part back for a return within hours of purchasing it - not even a day later. I also never opened the box. The manager told me that they don’t do returns because “I could have damaged the part and that wouldn’t be fair to the next person”. First of all, she could clearly see that the part was completely unopened, so to accuse me of potentially having damaged the part is unprofessional in itself. It’s absurd to me that a store that sells appliance parts wouldn’t take returns - but if that’s their policy, they should mention it or post a sign. My biggest issue was this woman’s demeanor. She was incredibly accusatory and rude. When I purchased the part, I was actually excited to see that they carry the Aga appliance line and mentioned that I’m just about to start on my third kitchen in Saratoga. When I was attempting to return the part, I mentioned to her that I planned to give them business in the future and wish she would reconsider and allow the return. Her sarcastic remark was that if that’s the case I should, “but an Aga stove and she would consider applying a credit.” Adirondack Appliances will never get my business again."

"I love these guys! Prompt + professional! Smooth to deal with. Made opening our second location easy! I highly recommend their service! Erik was wonderful to work with!"

"Great service! Great delivery and installation. We purchased an induction stove for them at the same price as the big box stores. We had a factory defective motor on the oven fan. They scheduled a quick appointment and diagnosed the problem. They ordered the replacement parts and 3 days later the stove was fixed! Prompt, courteous and efficient service. We will buy all our appliances from them. They are a great example as to why it it pays to shop small business and local. We would still be waiting for service if we were lucky enough to get if from the big box stores. Thanks Adirondack."

"Erik in sales was awesome. Very professional and knowledgeable about the dryer that I purchased. Dryer was delivered 15 minutes early. Installed in about an hour. Dryer wouldn't heat. Priority service scheduled. Because of the problem Erik gave me an extended warranty. I recommend this company to anyone who is purchasing an appliance. Much better than the big box stores."

"My gas stove stopped working so I called requesting service. Within 2 days my stove was repaired at a fair reasonable price. The service Technician, Terry, was friendly, explained everything, and even checked other parts of the stove to make sure everything else was safe and working properly. I will not hesitate to call Adirondack Appliance if I ever need a service call for my other appliances."