Tim Hortons 462 Grider Street, Buffalo, NY 14215

"Since there is no other way to contact this establishment here I am. I wonder 3-4 coffees daily from here. I order xl most times and 90% of the time I get a large. This morning I ordered with the mobile app. Got to work, went to counter and they were talking. Looked over at me, grabbed my slip and started to pour my coffee then stopped and started doing something else. All while touching food with no gloves! I walked away and will gladly lose out on my $7 on a coffee and egg bites I spent today and never return."

"Ecmc Tim Hortons staffed by Middle Eastern women who get the order wrong. I always order a large. 1 week I got a small drink, I explained. She argues I ordered small as if I'm unaware of what I ordered. I told her I always order a large drink. Chilli, the other week, list Buns, but I found crackers instead of buns."

"Horrible customer service very rude the impolite I ordered a $14 chipotle, steak and cheese wrap meal. When I got home It was a chicken wrap with very little pieces of chicken too much cheese a little lettuce and tomato in the bag. That is not what I ordered these people are very rude when taking your order. When you try to ask them about your order, they get a attitude I would not spend my money here you will not get what you order. When I told the lady that that was not the donut that I ordered that I told the lady that I would decide because I didn’t know what I wanted. She put a cream filling doughnut in my bag and continued to argue with me when I’m the customer. I will be contacting you today thanks for the reply."

"The tim hortons on wehrle and Cayuga is my favorite I love the whole staff from every shift the are the most friendly people that you would ever want to meet even on a busy day they always greet you with a smile"

"Wanted to order something. I guess was I wrong line . Girl was very rude. And would not answer me on where to go. Thus Tim's is in a hospital. Walked down from my room with broken wrist and back. To be treated extremely rude. Terrible person working there. Fire that woman."