Monro Auto Service and Tire Centers

"I brought my 2009 gmc sierra in for a bearing change. Also did a 4 tire swap off rims. Tires went perfect. After 1 and a half hours in the waiting room, the tech walks in and explained that he was having difficulties getting the bearing off. I went out with him to my vehicle and looked at the assembly. The rotor was still on the bearing. I asked him if he knew that the threaded holes on the rotor are jack bolt hole and if he tried them. He stated he didn't even know what they were. I moved on to look at the bearing. The bearing bolts were buttered on 2 of the three bolts. I looked at the socket on his wrench, it was cracked up the side. I told him it was broken. He got another wrench and tried again to no avail. He started that he couldn't do the job. I asked him to just put it back together and I would have to figure something else out. Ended up changing the bearing with my brother in 2 hours the next day and for the price of the quote for just the bearing from Monroe. I won't even get into the prove they wanted to charge me for the tire swap."

"The management and staff are excellent and very helpful! Jeremy worked on our car. Did a fantastic job. Quick and neat. Very polite and most helpful! We will highly recommend!"

"Recently when I was driving by, I saw the sign out front said, "Under new management" and since getting my car serviced twice since December, I can assure you the new management is excellent. In both cases of me bringing my car in, the staff were friendly, curious, and professional. The first time, I was just swapping tires and I was in and out in less than 35 minutes. The second time I had to get a tire stem and TPS sensor replaced and again was serviced and satisfied under 45 minutes. I highly recommend getting your car serviced here!"

"I live in Rensselaer county and last minute my appointment for a tire installation and wheel alignment was cancelled. It was the only time I don't have my daughter so I frantically searched around until I found this Monro in Glenville. I called and I asked the lady (who I found out is the manager, kudos to her!) If they had any appointments for that day (it was a Saturday afternoon) and no place had last minute appointments. She said yes come on in, I can be seen immediately so I went down there and I asked her roughly how long and she said about an hour so I went across the street to Wendy's and it took less than an hour. She was polite and personable. I never had a mechanic say a time and mean it. And the wheel alignment was perfect. I never had to not come back in for them to adjust the wheel alignment because the car usually still veers to the left or right. I will be back and I called to tell the manager I was so grateful. Everything was upfront, professional and quick. Thank you so so much Monro in Glenville!"

"I am so impressed with the new manager and service team at this location. They always manage to get me right in within a day of calling, sometimes the same day. Very professional and more than accommodating. I own three cars and all of them are serviced here. Whether it's a simple oil change, buying tires or a mechanical problem I am so satisfied with the service that I have gotten. Keep up the good work."