Dunkin'

"Last week, while I was on my way home, I stopped by your store and bought a Chai latte. My home is a 2-minute drive away. After changing my clothes, I took a sip of the Chai latte and it was almost ice cold. I was too lazy to go back to the store, so I called and spoke with Carmelo. He apologized with a kind approach and said that I could get a free Chai latte if I stopped by the next morning. However, I fell sick the next day and only recovered yesterday. Today(02.01.2024), on my way back from work, I stopped by the store around 5:20 PM, and I explained the situation to Jacob, who seemed unhappy to be there. After finally learning his name, he looked at me blankly and asked if I had a receipt. I explained that I didn't keep the receipt since I had called in. Then, he looked at me blankly again and with a "where did you come from this evening" expression, he said he couldn't give me a Chai latte. I am a regular customer of yours, and this was the first time I saw this man named Jacob. Someone needs to teach him how to treat customers, how to speak, what customer satisfaction is, and how a dissatisfied customer will feel if no solution is offered. I felt embarrassed by his behavior, as if I was trying to get a free drink. I asked to speak with the manager, but he had already turned away and said the manager would be in early tomorrow. I had to practically pull the name Jacob out of him. My request is for you to refund the cost of my Chai latte due to the poor quality service and treatment I received. I will be at your store tomorrow morning, please have the refund for a medium-sized Chai latte ready. Thank you."

"This location is always busy, always. I live right behind it so I see them at all hours of the day. Doesn’t matter what time of day it is, it can get busy here. Yet somehow there’s often only one employee working, at the most two. It’s clearly impossible for them to keep up. My coffee is almost always bad unless a few key employees are there. It’s just not fair to the customers or your employees to be so understaffed. I can’t blame the workers for the subpar service when they have a line of cars, a line in the store, and they’ve probably been working there for like three weeks and yet they’re scheduled completely alone. Management team needs to get it together here. Hire more people and pay your staff a living wage. Tired of paying $5 for a coffee that’s just terrible, I’ll just make it at home instead. Not even 6 months ago this place was always great. What happened?"

"I get it, you've got kiosks so now no one wants to wait on customers. Seriously though, can't use a kiosk if I left my wallet at the job site and I only have cash. Incredibly rude to act like the only customer standing at the counter doesn't exist. I definitely will avoid this Dunkin because that's such a trash way to operate. It's currently 330pm. 12/6/23. Everyone on shift is a joke."

"The service of the employees working the coffee counter, the regular counter and the drive through were great… however the (“manager”) has an extremely poor attitude. He was exceptionally rude to his staff, barking orders at them, raising his voice. This is not how someone in management should be treating his staff… he is not someone that I would want to work for and maybe someone should reconsider positions… I feel sorry for all the employees that had to deal with this."

"I don't know what's going on at this location, but service has gone down. I was there today at 6:20 am one other customer. 35 minutes to get my food order while listening to the staff complaining, making my food drop my food, and having to remake it. The food is cold and missing two orders of snacking bacon. The breakfast tacos with bacon have one little crumble on both. Egg white and veggies stone cold and pale looking basically getting my bag tossed at me I just threw the food out not worth eating"