Americana Manhasset,

2110A Northern Boulevard, Manhasset, NY 11030

"Shaun and Phil are amazing. I spoke with someone named Yuri (from this location) over the phone and he seemed to have some serious mental disabilities and should not be allowed anywhere near a customer or a phone. In person customer service at this location is flawless and extremely hospitable. Phone customer support is garbage and requires major improvement as soon as possible."

"Not sure why reviews are negative. As you walk in there is always at least one person to greet you. They offer refreshments and are great in ordering the item you need free of charge in two sizes for you to try. I then had the item altered and ironed kn the store by their tailor. Amazing high end place. Be back."

"I was so excited to get burberry scarf and jacket for my birthday. I noticed defects on my scarf after few weeks and realized they only offer return for 14 days. I can’t believe i spent over $400 for that quality…"

"Very upsetting experience. Purchased a cashmere sweater that ended up being inferior quality yarn that started pilling after the first wear (not to mention discovered it was made in China) for 1k price point. Manager was not helpful whatsoever. She told me it was something I’d have to deal with. The entire experience is what you’d expect from a low end store — not a place you spend thousands. They generally don’t even have refreshments or a cedar ball to include. Beware."

"It’s nice shop, but the problem they have only to sales men, that’s why you have to wait outside around 30-40 minute before they will be say to you Welcome."