Toyota of Bay Ridge Service & Parts 6401 6th Avenue, Brooklyn, NY 11220

"Charge you for parts and never deliver. Scammer manager Ken li. Call for updates NOTHING. $900 for what? No parts on urgent repairs stated by experts. It's under warranty, still they charge you. Who's the regional manager? No word since October."

"Went for my one-year maintenance, NYS Inspection, and Second Key Delivery Campaign. My service advisor, Mohammed, made the process super simple. The process was very quick and smooth, with no issues."

"Have not been to the dealer’s service center for a few years and was quite surprised as to how things have changed. Very clean garage, helpful personnel, appointments adhered to. Waiting area was large, with a big screen TV, complimentary coffee and popcorn and comfortable seating. Spotless bathrooms. Parts department was very helpful and the fellow really went out of his way for me. My only issue: when the fellow was going over possible recommendations as to the work that needed to be done, I noticed one license plate bulb was needed replacement. One of those tiny bulbs. The charge would be: $98. No, I did not omit a decimal. NINETY EIGHT DOLLARS. I took a photo of the suggested work, with prices, paid for my oil change, drove to Auto Zone, paid $8.70 for a package of TWO bulbs and installed it myself. myself. Now I realize the dealer charges more and accept it as fact. But this bulb cost them a star."

"On 4/14, Took my car in today for regular maintenance (Oil and Lube and 25 point check). I also asked the service manager to add 2 things to inspect (tailpipe and engine bay firewall insulation). I wanted to show him the areas directly but he said that the technician would figure it out. They found the tailpipe issue but did not check the engine bay issue. I had to go afterwards onto the shop floor and show a technician where to look to confirm my findings. Also, the car was dropped off at 9:30am and service was completed around 12noon but I was not notified until after 1:15pm to pick up. I had called at 11:30am for an ETA but no one in the service department picked up the call. Also, I was charged $4.00 for washer fluid that I did not receive. My washer tank was 3/4 full before service and was the same after (see photos). I called the service manager to complain and request a refund but had to leave a voicemail. To date, 4 hours later, the service manager has not yet called me back. I believe that this happened to me as well during my last service visit. I bought the car at this dealership back in 2012 and have had all of my service done there. Sadly, I am starting to have doubts.... Update: As of 04/18, no one from the service department has returned my call. Update 2: Mike from Toyota posted a response on April 23rd to reach out to him to discuss. I emailed him on April 25th with all the details of my visit. As of April 28th, he has yet to respond or acknowledge my email. Perhaps, his initial response was just a stock response."

"I went for 5000 miles tune-up service at the Bayridge Toyota service center, and making an appointment was super easy. I dropped the car at 8 a.m., and the service was done by 10 am. During the wait time, I was asked when the car was dropped and who was working on the car. Mohammed was my service agent, and he was super helpful during the entire process."