Smashburger 448 Mamaroneck Avenue, Mamaroneck, NY 10543

"I'm not sure what is happening at this location but it was abysmal. The lady at the counter was very nice but the woman trying to distribute and pack the orders was a mess. She gave away people's orders and then was rude about it. She looked like she had no idea what she was doing and she took several breaks probably because she was having a breakdown. I felt very bad as it was clearly too much and they were very busy, so something needs to change in their system. She started canceling orders and also turned people away at the front. It's just not sustainable as is right now. To make matters worse, the food was cold by the time it got to us, they gave me cheese on my order that was no cheese, and the fries were so overcooked and had been sitting out that they tasted like plastic. Truly just a horrific experience."

"This is the fresh made kids cheeseburger with onions….. I couldn’t even eat this looks like burger was sitting there for days and they gave me old fries never again if I could give zero stars it would be zero stars"

"This was my first time coming to this establishment, and I was extremely disappointed. I ordered chicken tenders, and I asked them if they could put the Louisiana hot sauce on them and I was told yes. This is what I received, burnt chicken!!! I was too tired to complain, so I just tossed it in the garbage and walked away. The other item on the tray is burnt fried cabbage. I really want my money back, I think I’ll call today."

"We love this Smashburger location. We live in Massachusetts, and make regular trips down to NYC. This is a great place to stop for a quick bite on the way in or out of the city. Love the smash fries. Great burgers and great lemonade."

"Decent place for a burger. Burger is tasty and hygienic. Tater tots were garlic flavored but weren't uniquely tasty considering the price of the burger. Kids menu has good options. The chicken we got was well cooked and tasty. Parking is on-street. In door seating is good. Staff is nice. Over all experience here is average."