Holiday Inn Express Hillsville, an IHG Hotel

"Relatively clean. We checked in about 8 pm and were surprised they did not offer complimentary water and had to pay $5 for two bottles. (All the HIE hotels we’ve stayed in have offered a complimentary water.) But the main reason for 2 stars is the attitude of the lady working in the breakfast room when we asked for coffee. It was approx. 8 am next morning and the coffee that was there tasted old and was definitely cold. The lady made it very obvious she was perturbed by our request for hot coffee. She said “let me look at what time ‘he’ put the coffee out.” Then, exasperated, she said, “I’ll make some but it’s going to take at least 10 minutes.” Not the unfriendly attitude I want for $135."

"Very restful nights sleep. A/C worked very well...wifi was excellent...comfy beds...and very clean. Would recommend."

"It started out great, because all they had left was a suite and then the manager said, oh we have a cancelation for a room with two queens, which is what we wanted and it was less costly. It went downhill from there. The room was next to the elevator and every few minutes there was this loud fog horn sound. We should of moved, but we had unpacked everything and were exhausted from a 9 hour drive. I also did not realize the noise will continue the entire night. So we left with no sleep for another day of driving. I cant believe they would put anyone in this room, it is unacceptable. Also, the handicapped rail is too far back in the shower, so you constantly are banging it with your arm. I should of asked for a refund on the room for the noise, but just didn't feel like dealing with it. Lesson learned. Edit: I did speak to the manager and he did give us a refund, so I commend them for handling the situation kindly."

"Everything about the hotel was very good, except the elevators were both broken. We knew about it before we left home and couldn't get a 1st floor room. We're both seniors and are in good health, but having to carry bags and cooler up those steps was a chore. I was glad that it was only one night. Otherwise, it was a nice stay."

"I've stayed at this hotel 2-3 times, including the most recent 2 days ago(7/2023). It's always been a good experience, hence staying again and again when traveling, as it's in a great location on our route. This stay was a pleasant relief from the bad stays I've had at some other hotels lately(including those with the IHG/Holiday Inn brand). The staff was pleasant and friendly. The lady managing the morning breakfast particularly was incredibly friendly and went above and beyond. I will definitely stay here again."