Popeyes Louisiana Kitchen 323 Tarrytown Road, Elmsford, NY 10523

"Terrible experience, would not recommend. Ordered lunch for my entire office through their website and paid in advance. Went to pick up our food and was told they didn't have my order and were really unwilling to help in anyway except telling me to cancel my order online. Now we have no food and I need to wait several days to get my money back. Find somewhere else to eat since they couldn't care less about you."

"Yesterday my mom ordered a 4 piece chicken combo with one side fries and one side of mashed potatoes...she walked out with two boxes of fries and mashed potatoes. She didn't realize this until she got home"

"Horrible experience. Place needs cleaning- staff friendly but busy talking rather than assisting customers. After order placed they read order back to me however when i got home i noticed on my receipt that they billed me for an extra fries, large size drink i did not ask for and for each individual sauce when i had ordered several sandwiches that should have come with atleast one sauce. The last few times i was there i had similar experience with staff and cleanliness of place, i can't figure out how they are still in business...very disappointed. Is there anyone who checks these establishments. Where is the manager and why doesn't he care?"

"这段话的英文翻译是： "I ordered a 6-piece ghost pepper wings and a 12-piece ghost pepper wings, but the front desk did not understand what I wanted, kept asking me if I wanted whole wings or small wings. I said small, but they showed me a sample of whole wings. I was confused, but they didn't seem to care what I really wanted and rushed me to order, so I just agreed. After ordering, the price was $43, and I felt they might have made a mistake. I immediately checked online and realized they misunderstood me. Within 3 minutes after paying, I clarified again at the front desk what I wanted, showing them the picture and price, emphasizing I needed a total of 18 wings. She said she understood and talked with a colleague. I believed my issue would be resolved. 20 minutes later, my order was ready, but I received 36 wings. I told them I didn't order that many, and there might be a mistake. The front desk said, 'You paid $43, and this is what you get for that price.' I said I only needed 18 wings, why give me more? She said she couldn't do anything because the amount I paid was exactly for these wings. Realizing the communication was futile, I asked another colleague. They pointed to the policy on the bill: 'no refund,' and then turned away. I understand 'no refund,' but I had already coordinated with the staff about my order before the food was ready. Why should I bear the mistake of your team's coordination? I seriously asked several front desk staff: 'Are you sure you want to treat a customer this way? I haven't even touched my food, which is wrong, and I don't have the right to request a refund or cancel? We were really hungry after waiting for 30 minutes, so we ate 18 wings and returned the remaining 18 to the restaurant. It wasn't what I ordered, and I won't take it, but they indeed overcharged me. It's outrageous, especially for a chain restaurant with no basic customer service concept, absolutely terrible. This review is just to inform others. I will continue to pursue this with their management until I get a satisfactory response and to warn other consumers not to fall into this trap."

"I think this place has improved with newer staff compared before very unorganized. They are nicer here compared to port Chester ones rude and won’t let you choose chicken. I usually ask for specific chicken and they give it to me without a fuzz. Thank you. Quick and efficient."