The Panorama Of My Silence-Heart Cafe 84-73 Parsons Boulevard, Queens, NY 11432

"Honestly I really love this place and I still do despite a very unfortunate encounter with one of the ladies there. The way she handled the situation was very disappointing and for an establishment that promotes peace, love, and kindness- this employee did not encompass that in this situation. I treated the situation with the utmost respect and kindness because I believe in the mission this cafe stands for. I am a regular at both smile and beyond and this cafe. I introduced so many people to these cafes because of the love I have for the people and food. I usually order the rishi chai, which comes in a teapot. This has been new where I realize the flute of the teapot is scuffed with black residue to the point when I scratched it , it builds up under my nails. It’s happened 3x and all three times, I discreetly let the ladies know and the ladies usually just replace it for me. I let the ladies know secretly so I won’t embarrass the establishment and also for feedback so they can be mindful when cleaning. That’s all. No biggie On Friday, it happened again. I told the woman in the front again discreetly and respectfully. She replaces my pot but then passively aggressively tells me “ I don’t know what to do after that” and I was confused because it wasn’t necessary to say because I accepted the new teapot and it was clean and again why be passive aggressive to a respectful customer. I mean it is my hard earn money and I don’t want to spend it drinking from something dirty. I kindly went up and spoke to the other woman who is the sweetest and always handles the situation with kindness. I asked her for a refund due to the attitude I received and I gently told the woman that was passive aggressive to me, that’s not okay and it’s not kind and I was respectful- she kept on doing her tasks not acknowledging while I spoke and then stopped to say - “ you are the only one that COMPLAINS” about that. What a word she chose, my feedback and concern for the quality and cleanliness of my food was a complaint when I thought I was just giving my feedback to help the mindfulness of the staff. Because of this situation, I won’t return here. The interaction didn’t rub me the right way and more importantly she left early and didn’t feel the need to apologize or rectify the situation she just avoided me. I know we are all human and not perfect and emotions can get the best of us but honestly I don’t feel in my spirit I should return there. The ladies do a wonderful job and I am sorry to share this review but if it was handled better I wouldn’t be here. I do believe she needs to evaluate. Thank you"

"Such an incredible spot. I really appreciated the warmth and positivity the staff had. We ordered the panorama latte and instant happiness. They were both beyond delicious! We also had the Tuscan ciabatta sandwich. The bread was fresh with the perfect ratio of pesto and egg inside. Definitely coming back to try the rest of the menu. It was a lovely way to start our rainy Saturday!"

"Wanted to try something different for breakfast so took a trip to this place. This is a very cozy place to have a quick bite or enjoy a cup of coffee while doing some work. We ordered the masala chai,Mediterranean omelet along with Latka. Which were not bad but this was not my kind of vibe. This is more for my vegan friends and family they have a large variety of vegetarian dishes along with smoothies and coffee."

"The food was delicious and fresh. The service was nice. The place was clean and had a nice aesthetic. I recommend the potato pancake and chia porridge. Will be coming again!"

"great cozy spot with a great vibe. Interesting history and decor. If you're into spirituality and zen like vibes. This is the place. They have books for purchase and info on its founder... very interesting peaceful atmosphere"