Starbucks 3165 Broadway, Manhattan, New York,

"Whoever manages this locations needs to use a different method/strategy for the environment and the business over all. Half of the employees at this location look like they don’t want to do their job and it shows on their face body language and customer service they provide . Please do something about your employees nobody should be feeling this way"

"Beautiful Starbucks, but new employee at front register made it a miserable experience. Couldn’t order a drink because it was out, but visibly available on the shelf. Wasn’t allowed any substitutions despite visually seeing all options available in the shelf. Very bizarre experience, first time happening since going here for 2+ years."

"I am so happy this Starbucks location is open early on Sundays. I got a medium coffee w/ the perfect amount of half&half plus sugar. My ham & cheese croissant was heated up w/o my even asking. It was a really good way to start my morning. Great service!!!"

"The location of this shop is very convenient for me, so I have been patronizing it all the time. But today is really a terrible experience. Without being told, I asked 3 times why there are no strawberries in my pink drink. The guy who made my drink had a vey bad attitude, just shook his head and didn't even want to say a word to me. My boyfriend wanted more almond milk for his coffee, but he ignored him and just pointed to the other staff. This is really unbelievable. By the way, the gentleman who helped me take the order is really nice and patient. Won't come again!!!"

"I decided to get off the No. 1 subway train at 125th and Broadway and after descending the escalator to the street level (at Broadway and Tiemann Place), the first thing I noticed was a modern Starbucks on the corner. Upon entering, I observed its spacious square design and saw that it was not crowded. I was able to place my order within 30 seconds and then I sat down in one of the four comfortable cushioned seats in a corner with the sunshine streaming through the large plate-glass windows. This place looks like a good addition to this area and afterwards I plan to walk several blocks south to visit Grants Tomb on Riverside Drive. But I will say that despite the pleasant modern decor, the music, while not at the highest level, is a distraction and not to my liking. I have encountered this sound annoyance problem at another Starbucks in Manhattan, at 92nd Street and Broadway, where the music (or noise) was so loud you could not talk on your telephone or to anyone because it seemed to he at an excruciatingly high volume."