Westchester Toyota Service & Toyota Parts 75 Vredenburgh Avenue, Yonkers, NY 10704

"Avoid this service center at all costs. I made an appointment for my second key fob that I’m owed by Toyota. The appointment was for a week later so they could order it. I was called to confirm the appointment. When I made the appointment I asked if they could also look at a few things on the car that aren’t working as well as they should on a car with less than 1,500 miles. I get to the appointment and they take my car. A half hour later I was told all they can do is reset my car and that my key wasn’t in yet. I’d be called in the next week when my key arrived to make an appointment. So no key and my car still isn’t working like a new car should. Two weeks go without me hearing from anyone so I called to ask again. I’m told a manager will call me in the next day or two. I didn’t hear back so I called again on Friday. I’m given the same run around and told the manager would call me Saturday morning. I let the customer service representative know that this will be the third time I’m being told they would call and that I need the manager to actually call me when they’re saying she will. Once again I wasn’t called. I’m done with this service center and will go to another more competent one."

"Came in for a state inspection at Toyota Service Center, expecting it to take about 30 minutes as I was told, but it turned into a 2-hour wait because the staff went on a long lunch. This was really frustrating because they didn't set the right expectations. If I'd known they were going to lunch, I would've grabbed something to eat too. I was left hungry and waiting. The inspection itself was fine, but their scheduling and communication need a lot of improvement. Based on the receipt, it was done at 11:30 AM and they made me wait until 1:11 PM. Amazing."

"I had a wonderful experience purchasing a vehicle from Modesto. He is very knowledgeable and friendly. He explained everything thoroughly and I ended up leaving with a truck. Best experience ever. I also would like to commend Jean in the service department as well. He took time to find solutions to all the problems I encountered before purchasing the truck. I wouldn't hesitate to do business with Westchester Toyota again. Highly recommended"

"The worst made an appointment for 8am. For a regular oil change, mind you a waiting appointment. 4 hours later. 12pm. Now I took my car home. And light came on 4 times that engine oil is low. And pressure is low. It look like they did not add oil on the car. I will not come back to this place the worst. I had many oil changes and never had an issue. The day of the incident I ask to speak to the service manager I believe it was nick , he showed no concerned or remorse for the problem. He did not left a note or got a call from him. Your response to this post is absurd, as I should not have to call anyone in the matter when I was there for a basic oil change waiting appointment from 8am and lasted after going 3 times to the dealer now going on till 4pm. I just think that they should be more considerate of clients treat them they way they want to be treated, if the a waiting appointment will exceed 2hrs explained to the customers so they are aware and let them make the decision to wait or return a different date. And when something like this happens do not assume that you think the customer is In a rush you want them to go home with a car leaking oil and smelling like burned oil, very incompetent. Explain to the customer in order to get this taken care of the right way. It will take this amount of time, do not assume. I am very disappointed after many years of different service appointments and a very reputable brand to be represented by a incompetence of a service dealer."

"I can honestly say this was the first time I had a positive and easy going experience here. I have been using them for service for years but was always an issue. This time around Andres was my service advisor, he honored the coupon I had and he was pleasant to deal with and when it was time to pick up my vehicle I was in and out! Hardly waiting. Hope they keep up the great customer service that they were lacking!"