Hickory Falls Health and Rehab

"My grandmother was there from October to December. It was the worse experience of my families lives. I would not recommend anyone sending a family member there. We were told this was a great rehab place. The first week she was there it was great. After that it went down hill fast. She was there for rehab a d speech therapy. This place destroyed her. There is absolutely ZERO communication with the staff. You would ask a question and the answer would be I don't know or I am not her nurse. As for medication they do not know anything about prescriptions except giving out pain meds for everything. We repeatedly told the NP that my grandmother was hurting because of arthritis pain and screaming because she was hurting. She could not get anyone to come into her room because they thought she was a yelling for no reason. I can you the nurses would yell at her and tell her to push her call bell and they would come. Well guess what it was broken!!!!!! Then they gave her Ativan because they thought she was anxious. That made her so put of it she could not function. We repeatedly told them no no no!!!!! Then started her.back pn oxycodone which gives her hallucinations and told them absolutely no!!!!! The nurse had the response of what makes me feel that way. I said she can't even lift her head and she is seeing things that isn't there. She has progressively went down hill and they did not turn her like she should have been turned. We even had two staff members which I will not give there name tell us that she was not being turned and now she is septic from a ulcer that was healing beautifully before she went there. Now she may not make it because of there poor care. They could not even send records or give report to the hospital because guess what they did not know. Now what medical place would ever tell a hospital they don't know. They couldn't even give a updated med list. I am so upset and angry of what out family has went thru and we repeatedly told them and told them what was going on and nothing was done. They would work on it. There are plenty of other things that happen as well but I can't keep going on on and on. I can tell you that I can do better than what they have up there. I am in medical field and I can promise you that I do not treaty patients that way nor will I ever. Such a lack of communication education and care. The blind leading the blind if u want to even call it that. Like I said I could go on and on. It was ab absolute terrible terrible experience. Please read this and beware."

"I love this place! The staff is great, and the food is wonderful! Fun activities! Great rehab! Everyone goes above and beyond in everything they do!"

"We had a very good (two week) experience in their rehab. Everyone was caring and helpful. All of my husband's needs were met in a timely manner. The rooms and halls are clean."

"My mom had to stay here for rehabilitation. These workers are spread thin so therefore they make their patients feel scared to ask for anything! My mom did not rehabilitate there at all … I would ever send her back there !!! Or any other loved one ! In these homes , if everyone worked together patients would improve and be happy while they are there ."

"My stepfather was placed in this facility 5 weeks ago after 6-7 trips to hospital by ambulance and short stay then sent home. This was done over and over. He also had 2-3 mini strokes back in May which made him unable to walk without a walker. Rehab should of been started immediately. So finally we get him in this facility. His family thought this is a step in the right direction. He told us he had physical therapy helping him walk 3 times since he was admitted. A Dr. John Nelson was him physician. They never asked any family members what medications he was on before he got there. They never called us to let us know when they moved him from one room to another either. So basically he stayed 5 weeks and had PT 3 times couple showers. Plus 3 meals a day and a bed. I’m sure our family will get an astronomical bill for meals and a bed. While I was on hold their recording paints a pretty picture, I’ve cream socials every afternoon and sitting in dining room for meals, that never happened to my stepdad. I called several numbers to try and reach the administration left messages and no return call. In my opinion this is not a facility I would leave my loved one in! They told him this morning his medicate wouldn’t pay any longer and he needed to be picked up by 5;00pm. I called Medicare UHC and they said that was not true. I’m happy to say he’s home and will have PT come to his home for therapy. I’m very happy to say he is at home. He will get more quality care from my Mom than he did there! A total waste of time and money just for 3 meals a day and a bed. I would not recommend this place to anyone that I love. Cindy W. Golden"