Pep Boys

"I took my car in for an oil change as well as an inspection. I've always had a good experience with Pep Boys but not less than a week later, I noticed oil leaking from my car. It wasn't a small amount, it was all over my driveway. When my husband went to check my oil, it was almost gone. The person who changed my oil put the wrong size filter in my car. I ended up taking it to my dealership where I paid $200 for service getting it fixed. Something like that should never happen, it's actually a pretty careless mistake. I won't be going back to PEP Boys to get my car serviced again."

"I knew I needed to get new tires for the car my daughter drives but I procrastinated. Snow storm hit and she ended up skidding off the road. After kicking myself for being an idiot I jumped online. Pep Boys in Greece NY was the only location within 15 minutes of me that had an online scheduling tool with availability that day, and I was able to get an appointment within 2 hours. Once I confirmed they had the tires in stock that I wanted, I booked it in. Cost was not too bad ($750 out the door with install on some BFGoodrich Advantage Controls) but I chose tires that had no discounts or rebates. I was in and out within a 2 hour window which was again reasonable given I thought I was going to have to wait a few days to get the work done. Glad I had a ride and left for the duration as the shop has little in the way of comforts (TV and some basic chairs... a little cold as well). This location recently closed its store front and has kept its service center going and it looks to have a small crew. That said... for getting some good brand tires on quickly they met the need and the service was friendly and efficient. Brandon was helpful and polite. I would recommend them if you don't have a "go-to" location for tires and you are in need of fast service (assuming they have the tires in stock). 5 stars because they solved a big problem for me when I needed it to be done quickly! It is also not the first time Pep Boys has been there when I was in a pinch. Thanks!"

"The service was great! The wait was not bad. The Representatives were friendly, helpful and Very professional. I felt like a valued customer almost like family. I would go back for all my service needs! Thank you Pep Boys team in greece! I truly appreciate your service."

"Best experience I’ve ever had. Went in for an oil change and Daniel (my service tech) was kind enough to install my front license plate, do a tire rotation, and fill my tires - all for free. Not just that but the customer service provided by Kimmy was OUTSTANDING. She was so kind and helpful and just so pleasant to be around. I was so impressed with how she was on the phone (not just to me but to other callers). I wish there were more people like her! Thanks for a great experience!"

"Was a pleasure to speak to the mechanic and to the managers. They treat me very well. They're explained everything the way it was supposed to be. They were concerned for my safety. I'm not taking the car out the same day going home. They fixed the car the next day. They even pay for my lift to take me to Back to the shop, I appreciate everything. They was some other trouble and they took care of it totally free. Thank you very much"