Starbucks Erie Canal Drive, Greece, NY 14626

"Now, with Mobile ordering and in addition to drive thru- the walking customer is seemingly last on the list. Several establishments are doing this and wrong...Assign someone to process mobile orders and someone else to handle in person customers. Otherwise, the service level is just too low. Plus the mobile orders sit there cooling down so that can't be good either!"

"I frequent this Starbucks due to work. Twice now I’ve placed a mobile for in store pickup because the drive thru line is usually jam packed. Both time they’ve offered in store pick up, however when I arrive their store front is closed and the drive thru is the only option (backed up of course). Do what you gotta do but why in the world do you still leave in store as an option if it really isn’t?"

"Im glad they took 2 years remodeling this location just to downgrade. They couldve be bothered to open the entrance wider or put up any "one way" signs so people still drive backwards through the parkinglot and cause jams every 20 minutes and the way they decided to furnish the inside is truly ergonomically inacurate and gives hospital vibes. There is no reason one bench should extend across an entire wall, where you can feel all of the micro movements of a stranger 30 feet away from you. The tables and chairs remind me of a middle-school cafeteria. They couldve left it the way it was before and it wouldve been nicer than it is now."

"Barista taking orders is either be it very burnt out. Didn't listen at all when I asked for a Venti hot triple oatmilk latte with brown sugar syrup and light heavy cream. Instead heard brown sugar and rang me up for a grande iced shaken espresso and rang it in for quad. It took way too long to fix and it was still wrong. And it was nearly $10. I worked for Starbucks for almost 2 years and I rarely go anymore and probably won't return again or recommend to anyone with this type of service and prices."

"While you may have to wait a while for your order, Starbucks is always consistent. The drinks are always good and the service is always great. The staff is incredible."