Nilson Van & Storage 1111 Robeson Street, Fayetteville, NC 28305

"First and foremost, I want to start this review by saying this was one of the smoothest moves we have had during my husbands 20 years in the military. The packers were pleasant, as were the loaders. The driver was courteous, and even provided us with an update on when he arrived to our destination. The reason for the 2 stars: When we arrived at our destination and unpacked 2 pieces of my valuable/sentimental jewelry were missing from the boxes I stored them in. Now, I know ultimately I shouldn’t have allowed these items to be packed. With every move, I have always set aside my valuables and sentimental items. This move was different. I worked up until the very day the packers came, my little guy was sick, my husband had doctor appointments….things were just thrown off. My routine was off, and I didn’t set them aside. The master bedroom, where my jewelry was also kept, was packed on day 2. I know the name of the lady that packed my room. She was the ONLY person in our room other than my husband and myself. She was kind, she was thorough….but ultimately she is the one I believe stole my items: a very sentimental pandora bracelet that I have had for years and a diamond pendant necklace my husband bought me for our 14th wedding anniversary. I had no idea these items were taken until weeks later when we arrived at our destination and unpacked. Imagine my disappointment at opening my jewelry box and necklace box to find that pieces were missing. So, what did we do? My husband called Nilson and was told to contact Amy who would assist us. Amy’s response to my husband’s inquiry was quite frankly rude, as the way she worded her response made it sound as if we were not being truthful. She advised us to call the cops since it was and I quote a “theft”. This didn’t sound right to us, so my husband decided to elevate the issue further and contacted a customer service representative through Suddath. We have honestly gotten no where with this situation. I just want my jewelry back. It’s not about the money. I just want my bracelet and necklace."

"My husband and I hired Mayflower (through this agent) when we lived in North Myrtle Beach. This was in October of 2021. Out things were to be stored for 6 months. Then moved into our home in Elizabethton Tennessee . We purchased the highest level of insurance that Mayflower offered through Unigroup one of their companies. It was for damages as well as replacement . After 6 months of storage in April of 2022 a three-person team picked up our items and used an 18-wheeler truck despite the fact that they knew it would not be able to get into our driveway . What they did do is they coordinated a U-Haul. Parked their truck at the bottom of our road and then shuttled our 18-wheeler full of things up to our house. This G-Maps website seems to disallow a detailed review... I think it was too long. Suffice to say since July 2022 we are still waiting (It is now December 2022) for an appropriate settlement that is at the level of coverage we purchase from UniGroup. They have delayed responses,  They have been unaware that one agent was actually working on the case... And they have asked us to accept settlements like replacing a grill at 50% of its features size and burners. Mayflower has written to uni group once or twice on our behalf but other than that they have absolutely new authority.... But the bottom line is I held them responsible for making choices that destroyed our furniture and property and is putting us through the unpleasant and continuous efforts we must do to get our property replaced and repaired. Feel free to get in touch with me if you want the details."

"As soon as they attempted to pull into the driveway, they ran over a post with the house number on it and missed the driveway entirely. Once parked, we found they were not prepared at all, like i was told they would be. They didn't have bubble wrap to cover my bedframe and other stuff and had a thin piece of plastic that barely covered my mattress but no tape to even hold it over. They only brought a small van that barely fit what I needed shipped, had I needed a lot more shipped, it wouldn't have fit. Definitely would not recommend. Only reason for 2 stars is because they finally reimburse us for the post they ran over."

"Was assigned this terrible company as my delivery for my NTS release after a long tour overseas. On the day of delivery they never showed up and never called. And their phone number listed with the transportation office and their Google page just sends you around in circles without anyone ever answering the phone. If this company is assigned to you I would highly recommend requesting a different provider."

"Absolute worst movers ever. We are military and this was our moving company assigned for our PCS. Our PCS was overseas and they tried every possible option to get out of following the military contract and crating our goods in our presence. They were completely unprepared and the employees ended up in a heated confrontation in my front yard....at 10PM. Now that we have received our goods on the other end the damage and loss is excessive. We have moved a lot over the years and this is the absolute worst company, of this is your PCS move company ask for a reassignment. Also, we had to call the military liaison multiple times during pack and ship due to them not honoring the contract."