Tim Hortons 4380 Buffalo Road, North Chili, NY 14514

"Nobody acknowledged i was waiting at the counter for at least five minutes. People walking by not saying a word, counter person worried about labeling lids for order no one there for. Ridiculous. Walked out. The counter lady has zero customer service skills and has one speed....backwards. No sense of urgency whatsoever."

"*******Apparently this the only location that stops serving hashbrowns at 11. ****** It never gets better here. It's always terrible. Wait times are so long you'll waste your whole break in line. *****$5 and 13 min later this is the avocado toast I get. ****Be ready to stand for 10 minutes before anyone even acknowledges you. Then wait another ten for them to pour one coffee. ***This place is awful. **again went and stood there for 8 min before anyone said a word then she goes well be there in a bit *try jumping around with your hands in the air and they might serve you. Or they'll serve the people behind you first. I truly hate this location"

"The only reason I put two stars instead of zero is because the girl at the window was very nice and I got my food quickly. Otherwise, the girl who order at the drive-thru intercom was rude and sarcastic. When I ordered my drink I actually asked if they have the flavor for the latte because sometimes new seasonal flavors are unavailable. She says, "are you going to pick a size or what?" without answering my question. Then, when I ordered a grilled breakfast wrap, which on the menu only shows as sausage and doesn't list options, she's like "are you going to pick which kind or do you want me to pick for you?" in a nasty voice. There's absolutely no reason to be this rude at your job because I've worked at Tim Hortons for 4 years and I don't treat people like that even on my worst day. Whoever it was shouldn't be there if they can't handle talking to people on a daily basis."

"Everyone raved about Tim's before we moved so we had to give it a try. The food was okay but the coffee had a terrible after taste. I couldn't even finish mine it was so disgusting. It is honestly just a worst tasting Dunkin donuts."

"went to this store with my mother at around 8am recently after leaving the ER and going home down the road and after she asked for extra hazelnut, the guy working window genuinely slammed the drive-thru window on us (no exaggeration here), sighed and turned his back giving us a glare. my mother can be difficult sometimes, but she only said there was no hazelnut flavoring in it at all and wanted more added to it. he called a manager who had blue hair and seemed really aggressive with us over who started yelling at her, going back and forth, and they took the drink back but then completely overloaded it with hazelnut to the point she couldn't drink it. as someone who works at a different tim hortons location it was genuinely unacceptable behavior and you should never slam the door on customers like that. it was awful esp after just getting out of the hospital."