Dunkin' 3249 Union Street, North Chili, NY 14514

"I ordered 7 bagels at the drive thru and only received 5 of them. I went in and told them I was missing 2 of my bagles the one woman working in the back I heard her say I know I made them so another woman double checks and hands me the bag. I said they are all here and I leave go back to my car and count them again and found out it's still wrong. So back into the store again now I am getting mad because my bagles are cold. So now I heard them say I don't want to deal with front counter you do it. So I told the guy who originally took my order at drive thru it was wrong and I need my 2 other bagles I paid for. He again double checks it and said ok I owe you 2 bagles. I know its not the most important thing in the world but the customer service was horrible and just rude as all get out. So after paying $30 for bagles they were cold and hard. I guess that's why I should have gone somewhere else."

"Every time I come here they either screw something up on the order, or are terribly slow. Or both. It seems like every drink is just a little different than every other Dunkin. Clean atmosphere and convenient location. Just no sense of urgency of the staff. Even when it’s a slow time and the drive through isn’t busy."

"Stopped here today to pick up late breakfast and was pleasantly surprised. Guy at the counter was incredibly friendly, apologetic that they ran out of eggs for one of the sandwiches I ordered (which was fine with my son), and one of our drinks was upgraded to a large for the inconvenience. Store is clean, parking lot was clean, and easy access off 259. Will return here if I'm in this neck of the woods again."

"Frequent 40+ minute waits (while they stand around inside), poor customer service, poor work ethic. The only employee that seems to be good at what they do is the bald guy with the beard and he seems to be doing everyone else’s jobs during his shift. Give that guy a raise and have him retrain the staff"