Goodyear Auto Service 1755 Military Road, Niagara Falls, NY 14304

"Ordered tires through store website, chose tires and was given out the door quote online. Scheduled appointment, unfortunately tires ordered needed one day to arrive. Was called by the store and rescheduled the following day at 8am. Must say these guys were amazing, top notch honest. Couldn't do alignment as needed an outer tie rod. They charged me exactly what was quoted. Great product, great team I will buy tires there again for sure. Way to go guys keep it up."

"Went in for an oil change, they first tried to charge me over $500 for one brake pad, said no to that obviously. Then my warning light has been on since I left the lot. I call them back and they actually said “you probably ran over a nail in our parking lot on your way out. Not our fault.” I said “no my tires aren’t losing pressure.” His response? “Weather change.” Ummmm pretty sure the winter weather in Buffalo didn’t change in the in the two hours I sat there waiting. It’s always freezing. It was when I went in, it was when I went out. Never visit. Please please please listen to me."

"I’ve been a long time customer of Goodyear. I was incredibly disappointed to hear that the manager Jeff is no longer with this location. I would always ask for him by name as he always made me feel comfortable and confident with the work that was being done on all my vehicles. It took a long time before I found someone like this and going to be very difficult to find someone to build that trust with again."

"Trash service and even trashier business practices. I paid ahead of time online to get 4 tires and an alignment. Some time after dropping my vehicle off, I get a phone call stating that I need new wipers and repairs on my control arm. I advise that I won't be getting any additional work done that day except for what is already paid for. When I go to pick up my car, I am told that they did not perform my alignment due to issues with the control arm and they cannot give me a refund in-store. I am writing this review a couple of weeks later, after jumping through hoops to get my refund for work they didn't do, and also getting my car checked over by my usual mechanic. Guess what? Absolutely no issues with the control arm. So basically, because I didn't let them scam me, they didn't do what I paid them to do and caused a big pain in the neck for me. Please don't take your car here."

"We broke down during our trip to Niagara Falls and we couldn’t have had a better experience than with this Goodyear location. They were so kind and quick with repairs. They had us back on the road within a few hours and we felt like it was extremely reasonably priced."