Apricot Lane Boutique

"I would give 0 stars if I could.. Do not shop here!! My dad bought mom my a few things for Christmas and they items did not fit. My dad went back to return/ exchange the items and they would not allow him to because he was one day late. They would not even give him store credit. I find this very sad that my mom couldn’t get different sizes so that she could enjoy her Christmas presents."

"Before Christmas, I made a purchase and had a very specific conversation with the woman working about the policy, especially because there was an additional holiday return policy. I specifically asked if I would still be able to return as normal if had my receipt and was within the 14 days, and I was told yes, I would get a full refund if I still had my receipt within the 14 days. I just tried to return my purchase, within 14 days with my receipt as I was told. When I went into the store, the employee working was having trouble opening the cash register for the day so I had time to browse the entirety of the store. After the employee figured the cash drawer out, she told me she wasn’t going to be able to let me return the item at all and I could only exchange in that moment. Seeing as there was nothing in the store I was interested in, I asked if I could have a gift card, but that is not an option either. So I could throw my money out the door, or walk out with an item I had no interest in having. Speaking with the owner, I explained the situation and she said that her employees have worked there for years and they would never say anything like the previous mentioned conversation. I’m fine with being told that there was a miscommunication, especially if the owner is willing to work with their customers (which seeing reviews there is a history of the owner being hard to work with). Once the owner said to me that “words were being twisted” she lost my business and any respect as a business owner. Under no circumstance should an owner of a business either allude to the fact that her staff is twisting the words of their return policy, or that the customer she is speaking to is somehow twisting words. In either case it looks extremely unprofessional. Take accountability for your staff and business."

"Absolutely excellent every time we come to Orchard Park for a chiropractor's visit. Really great but not to trendy styles for women... love the owners' style....thank you!!!"

"Never shopping here again! Horrible owner!!!! I witnessed the owner speak condescendingly and rudely to a young teacher that was trying to get a $2 discount on a shirt that she liked. From what I could understand the young woman came to the store with her teacher ID from her school that did not say the word “teacher”, but said that she was a “primary school substitute” at the school she worked at. The owner was extraordinarily condescending and said that they only gave discounts to “real” teachers and because it didn’t say the word teacher on it, she refused to give her the discount. She said that the girl looked more like she could be a substitute janitor!!!!!! What a horrible woman. My friend and I dropped the $70 of clothes we were going to buy and will never be there again."

"It’s so cute in here! The ladies working were some of the nicest retail workers I’ve met. They offered water or wine when you walk in and there are chocolates on the way out! The clothes were super cute and ranged from teen styles to adult (feminine clothing). I felt like royalty in there and I will definitely be going back! It is a bit pricey but everything seemed well made. Very clean and organized."