NAPA Auto Parts,

1298 Abbott Road, Lackawanna, NY 14218

"Parts you order and pay for are rarely in stock. Counter person happy to refund me and didn't even offer anything they had in stock that will work."

"Terrible customer service experience with the Napa Lackawanna store today. Spent half hour on hold. Then went to store and received an attitude from the gentleman behind the counter. Refused to call the Michigan store to see if they had the part, stated it was closed. Side note.... had a wonderful experience at the Michigan road store. Thank you"

"Best Parts Store in town, whatever we need parts or equipment they have. They're always our first phone call when looking for anything. If they don't have it they find it for us. Drivers are always quick with deliveries and courteous."

"Went into the store 10 minutes before closing and asked for two parts which I previously viewed online and knew were available. I was told by the employee who seemed annoyed I was there that both parts were in their warehouse and I was given a very high price to deter me from buying it. When I got home and looked at their site the tie rod and belt I was looking for were labelled as "available." Oh and the cost for the tie rod was $21.00 and I was told that it was $67.99 which is true for a higher end part that also was "available." And, yes I did have the proper store selected when checking inventory. Clearly the associate just didn't want to be bothered by a last minute sale. I'm an Advance person and this was the first time I was giving a NAPA a chance and it is the last time."