Tim Hortons 950 Maple Street, Elma, NY 14059

"Absolutely horrible today. I understand a mess up here and there but I ordered a combo meal today consisting of sandwich on croissant with vanilla cream and a coffee. Price of combo went up. What I actually got was a plain buttered bagle which is smaller now and a Boston cream donut. Way to start off a Monday morning."

"I came here before and they offered to make me a maple iced cap with syrup and it was so good and then i came back and Kristin was super nice and made me the same one it was AMAZING!!"

"The food is as good as can be. It’s just sad how the employees are unhappy. And I get it."

"You need to learn how to staff your location properly with better management. There is no excuse to have your counter closed when you have four people working. There is no excuse if you have three people working. One person at the counter taking orders, cashing people out and helping to keep orders moving along. One person at the window taking orders and cashing people out. One more person to get the orders ready. The problem is not available workers due to covid. The problem is too many people were paid to sit home and enjoy being lazy. There are workers out there available you just need to pay them what they're worth and treat them properly.. There are also plenty of jobs available so if you don't treat your people properly, they're just going to leave you for the next guy who does. Your staff doesn't need to you. You need your staff. Otherwise you don't exist."

"Got 2 sweet teas today and I think it was 90% syrup and it had brown hunks floating around. I've had a couple issues with them messing up my orders and being rude. Sometimes you can catch them on a good day I feel like they do better in the morning."