Tim Hortons

"Came in this morning for a large latte with an extra shot of Expresso just to known theres was zero coffee/expresso in the latte. It was still completely milky white."

"Very inconsistent with most items, has now taken the top spot on my list of worst Tim Hortons in WNY. I have even asked other locations if they have specific recipes for each item. They said of course, every tim Hortons item should taste and feel the same at each location. Regularly undercooked sandwiches, drinks not mixed, orders incorrect, even while the manager is there. At least they are friendly and they don’t make you use a stupid paper straw. Update…… I can not believe the incompetence at this location. How hard is it to follow Tim’s directions on how to make food and drink items? And how does this happen while management is there? There are multiple locations that I stop at frequently, none of them come close to the inconsistency experienced at this location. It would be really nice if there was some training and accountability taking place at this location."

"Easily the worst tasting coffee I've ever had. Wasn't even burnt this time, tasted like they're using bad creamer or flavoring"

"I mean if you go to the ho ho’s for a cup of joe this is the place to go. Their coffee is unmatched and they have some Of the most beautiful friendly staff working both male and female. It’s an absolute pleasure dining here or just riding through for a cub of coffee"

"Update 08/20/2023: yet again we’re cramming the contents of the wrap into the bottom of the Carton and then stuffing the tortilla ontop causing everything to drip all over the place and basically blow everywhere when you rip open a carton. Denise the manager on duty tried to tell me “it’s just a lot of condiments on a wrap” and yet every other Tim hortons in all of buffalo has no issues making this. I’m not sure how this could possibly be so hard. Update 06/02/2023: the last few trips in the morning the manager Maria has been there. Consistency has improved dramatically the wrap is almost always being made right and the staff is much more polite overall. As long as this continues I’ll be making a further update and updating the star rating to 5-stars. side note the manager Maria is very professional and sincere which is great! If the owner sees this I hope you are paying her what she’s worth to your franchise! Update / Edit: They did in fact make me another for free the next day and this time the experience was much better. I’m not sure if the staff is different at 11:15am on Saturday’s but this time they were much more polite and professional. Further they were able to make the wrap perfectly. I’ve added back two stars for this. As time goes on I’ll continue to use this one since it’s close on my daily travel path and if the experience remains the same going forward I’ll be happy to continue to bump up my rating. Thank you Saturday crew and if the owner reads this please ensure you thank them for caring on your behalf. I don’t normally use my reviews for complaining, however I also use a chance system for my negative reviews where I will always give a business or location 3 chances to do something right or well. This is the 3rd negative experience I’ve experienced at this tim hortons location and this is also the second time they’ve done this exact thing to my farmers wrap. It started with the order taker arguing with me on how to ring up the order. I ordered a Sausage Farmers Wrap with an add on for lettuce and tomato and a hashbrown on the side. This would normally work out to about $7.59 but in this case the order taker didn’t quite know the best way to ring it up and so she thought to ring it up as a B.E.L.T. Sandwhich with a sub for a white wrap and two full price hash browns one for the Sandwhich and one as my side. Doing so this way would cause this type of meal to go up to $12. I pointed out that I don’t think she was ringing it up correctly because I’ve ordered this before at other tim hortons locations and it’s always rung up as the farmers wrap with a .50 cent up charge for lettuce and tomato each. Instead of simply saying she wasn’t sure if she was right and trying to ask for help she argued saying the other way will ring up as more. Okay not a big deal she corrected that and I let it go and remain polite. At the window it’s all please and thank you’s, of course I have to ask for paper towels since they never just put them in the bag anymore and then as I go to leave and open my Sandwhich? Completely disassembled and thrown in the carton upside down. Second time and same situation. I finally called and spoke with the manager who attempted to tell me the wraps they get are sometimes too small. That’s not the situation here this is the same tortilla I’d get at any tim hortons simply put the Sandwhich wasn’t prepared the right way and tossed in because I guess the employees don’t like a “jerk customer” if asking for upcharge items makes me a jerk along with polite manners. The manager offered to remake the meal for me for free tomorrow but honestly I would prefer to see them make some honestly easy changes and just ensure they remain polite and open to respectful feedback as opposed to talking over me and arguing when clearly they were wrong. A simple apology and willingness to admit when you’re wrong is basic professionalism 101."