McDonald's,

3120 Niagara Falls Blvd, Amherst, NY 14228, United States

"I want to preface this with the fact that they were pretty understaffed and fairly busy. My family went into eat. We ordered on the kiosk. It took about 10 mins to get our food. When it came out, I was missing my fries and drink cups. I went up to ask for them and stood there for about 5ish mins. The fries were brought to the table when they were done, and I got my drink cups right away. Both my kids got expired apples in their happy meals. I went up again and stood there for another 5ish minutes and just asked for fries instead of more apples. I got 1 small fry, which whatever that was fine. By the time I got to actually eat my meal, it was cold. Not a great experience, but they were really understaffed, so I'm trying to be understanding."

"This is another great example of how a burger place should run. Never been let down here, employees are fast and efficient, turning out fantastic food."

"This places interior was a little dirty but honestly with all the snow and ice melt of today that's to be expected. This was by far some of the best McDonald's I've had tbh my order was fine and everything was fresher than the usual imo. Slightly longer wait time but that's not a big deal to me this was worth it and usually this spot always has freshness."

"My daughter fell twice on floors that were left way too wet. One was witnessed by an employee that kept walking. I notified the employee that had washed the floors of my daughter falling twice. His reply was "what do you want me to do about it?"I suggested maybe trying to dry up some of the spots that seemed unusually wet. He grabbed a piece of paper towel from the roll and came over to our table, then said "it's all dry here now" and went on to try to get some of the other wet spots. My daughter was concerned this was her fault, her knee and back hurt and she was upset. I explained that sometimes the floors get a little too wet when they are washed or maybe it would have been a better decision to wash the floors a little later when the dining room emptied, this was 9pm. The employee that was drying up spots on the floor, overheard the conversation and yelled, "I wash them now, because that's when I want to wash them!" He them threw the paper towels against the wall in the dining room and said "I'm done with this" the table behind us was alarmed at how he raised his voice to us in a conversation that wasn't even directed to him and then his angry response after. They offered us the name of the manager, which I will call in the morning. I didn't see the employee after that, but heard him say he wasn't going back into the dining room. A simple polite response to my daughter falling, twice, like maybe an apology or some type of concern, however she was only offered rude remarks and comments from the majority of the employees watching from behind the counter. I asked one of the employees what the gentlemens name was that had such a rude outburst and lacked any concern of safety. She said his name was David, I couldn't confirm that because he was standing behind the counter out of site. But I could hear him swearing and saying "now she's gonna call"... Any response to this would be greatly appreciated. This was a situation that could've been handled so much easier, and less upsetting to my daughter who lost her appetite over all drama the employees were causing. Can't say if the food was good, we left after the way we were treated"

"I tried the spicy deluxe crispy chicken sandwich for the first time. It has to be the messiest sandwich they offer. Get lots of napkins, The sauce is the heat. Nice and fast service for lunchtime. It's one of the better locations in the area. I just wish it was 24/7"