Tim Hortons,

2200 South Park Avenue, Buffalo, NY 14220

"Drive thru is by far the best I've ever been too....and the people are very very unreasonablely patient and 2xs she let me slide 6 months apart cause my chip wasn't reading either time better than the one across from Tesla by 2 stars no I didn't work there or have a sibling who dose."

"My family & I came through the drivethru & we noticed line moving really good so I thought hey 5 star service happening. Very polite operator took our order, made it to the window & same guy was rapidly putting our order together. Multi-tasking happening here! But then he handed us a single bag with 3 hashbrowns vs individually bagged into a bag & wadded up napkins he grabbed vs taking a few neatly etc. This man needs coaching he does work hard & has speed but has a couple bad habits that can be corrected. Good job done overall! Sincerely, a retired RGM"

"Ordered here multiple times they are ALWAYS out of something. Three times came here ordered on app and they were missing basic menu items. The 3 times I came in person they just simply say we don't have it then look in the other direction. I asked would it be taken off my order they said they couldn't do it. So then I ask for something of the same price . Never received a "I'm sorry" or anything. Today I ordered a mobile order and it came from this location.. driver calls and says they don't have what you ordered. I asked if they could take It off or replace with something of similar value. They offered a sandwich. I'm thinking it's something they had already made because it's rock hard and the cheese is discolored like it's been sitting out. The drinks I ordered came with no straws and the other sandwich is made incorrectly. This location is poorly run. They lack training and basic common sense. They need retraining on customer service, food handling and. Management needs to take accountability for their teams failures."

"By far the BEST Tim Hortons!! My coffee order is always on point. The people working at this location are always friendly. AND they typically always never run out of things unlike most of the other Tim Hortons around. This is the only one I will come to!"

"I came her this morning for a little break, got a 2 for 6, and a fall drink. The food was fine, warm and the eggs were fresh, but the employees were screaming and yelling at each other, and it just ruin the atmosphere of the whole entire place. Just not how I wanted to enjoy my meal, argue on your own time, or when you don’t have a morning rush of customers."