Tim Hortons,

3470 Main Street, Buffalo, NY 14214

"They don’t give you what you ordered they give you what they want to have. The coffee is mostly watered down. I asked for a bagel double toasted with strawberry cream cheese. It was burnt with regular cream cheese. This is not happened one time not two times but multiple times I refuse to go back to this location I called corporate on them, I just want compensation. I love dealing with Tim Hortons but you gotta be careful with certain locations and this is one of them."

"Having just bought a cold coffee, I'm drinking it. comfortable when suddenly I find an insect in my coffee, something very unpleasant"

"The drive-thru person likes to say that they don't make Latte's, just to avoid having to fix a mistake. This has happened twice now as an excuse for why they made the drink wrong. Then say "we charged you for a hot chocolate instead." As if this fixes the situation. If you can't make a drink because you lack the ingredients or the machines to make it, you should be telling me instead of giving me a completely different drink. I wasn't concerned about how much I was paying, I was concerned about receiving the wrong drink and wanted the correct one. If you did not charge me enough, then all you need to do is refund me for what you did charge me and charge me for the correct drink or just simply charge me for the difference. I understand it's not easy dealing with a very busy drive-thru, and mistakes will happen. But don't try to keep pushing me away, giving excuses and lies as to why you made a mistake. Just acknowledge it, apologize and remake the drink to give me the correct drink that I ordered. Refusing to give me the right item, then lying about it, because you made a mistake just makes things worse. This is the second time this happened. I will not be visiting this location again."

"Very rude customer service, had a question about my rewards. The woman at the drive through window said ok goodbye ma’am. Without addressing my question. Her co worker behind her yelled next very loud as if I’m holding the line up. Very unprofessional not the first incident here. The convenience is the only reason I come here. I will not be back horrible and rude"