Pep Boys 8091 Oswego Road, New York 13090,

"I went on 01/05/2024 for an oil change, tires to be mounted and balanced and an alignment. I pick the car up, it is not acting right at all. The engine light came on soon after leaving. After I looked more into it, I saw the sticker on the windshield said 5W40 and my car takes 0W20 and it ALWAYS has. They called me a liar, threw papers off the desk, and told me to be quiet and allow them to talk. I am a paying customer and you don’t want to hear what I have to say? Needless to say, I called corporate and I was compensated for the amount I had paid and they’re looking into getting my engine light taken care of. DO NOT GO TO THIS ESTABLISHMENT!!!!!! They do not stand by their work and screw everything up. If you’re a returning customer, why not look up the info about the vehicle and not just wing it? They didn’t even know the model of my car, I had to correct them numerous times."

"This will be my new place for any sort of vehicle service for my truck or my wife's SUV. John and Randy were excellent to work with. Fast, friendly and very knowledgeable! Let's face it, vehicles are a big part of our lives and cost us a lot of money... It's nice to know that they are in good hands when they are getting serviced at the Liverpool Pep boys off route 57."

"Had to bring my GOV in for a quick oil change. Was in and out pretty quick, great friendly service too! Also, some cool metal sculptures in there too."

"Jonathon at the Clay NY Pep Boys was very helpful! Everyone was friendly and I was in and out in under an hour with 4 brand new tires. I couldn’t pass up the Buy 2 Tires get 2 free Black Friday deal!! Great smiling customer oriented employees!!"

"I had scheduled an 11am appointment and I showed up a few minutes early, which was no problem with them. The gentleman who took care of my paperwork was very friendly and accommodating. He answered all my questions that I had. I will DEFINITELY be returning for future work on my car. Thank you Pep Boys!!!"