Tim Hortons 1088 Niagara Street, Buffalo, NY 14213

"The tim hortons incompetence is well represented with this location. Their English not required drive through tellers are just the beginning. After several dozen "what did you say" and "huhs?" they finally got my order on screen and it looked good (including 2 orders of omelet bites). I go up to pay and they short me an order! They then tried to tell me an order is only a single omelet bite. After arguing they finally gave me a second container AND IT WAS EMPTY!! Hoping i would drive off without checking! They tried to rip me off! This is acceptable? Do they teach this? And you know if that is acceptable just think what else goes on behind the scenes. If they blatantly try to rip off their customers to their face, do you think they care about expiration dates? You think if something gets dropped on the floor they have the integrity to throw it away? What about stale donuts, you think they care about that? If you can, stay away from this location. There is another location 1.5 miles north on niagara st by the 190 ramp, 1.6 miles away on Delaware ave by kohl's, and 2 miles away on ellicot st. Hopefully these locations don't practice the tim hortons ethics code. Also... wether you think giving money to homeless people is a good thing, or an enabling thing, you will find them here. Trying to make eye contact as you order, or wait at the pickup window. Also, their parking lot exit has 3 no left turn signs and nobody enforces it. Maybe not tim hortons responsibility, but it can get real annoying when you're late for work and just needed a "quick" cup of coffee"

"today the iced coffee i got was LITERALLY sour! Not bitter, not sweet.. SOUR. Tasted disgusting. Like what is happening here? I am not one of those people (like the ones below me) to complain about how much cream or how much sugar is in my coffee but at least make it taste like coffee."

"Usually I can come here and my coffee is really good . I don't know if its because I went and tried something new today , but ordered a large cold brew with 3 cream 2 sugar and this is what I got ... superrrr dark.. tasted like there was 1 cream in it and I even asked him to put extra . No ice ???? N a bendy straw ok great but not the right size for a large .. came home and fixed it to my liking. Next time I'll go to Starbucks"

"I know it’s just fast food but we have to set some type of standard for places like this. The simplest of drink orders cannot be made correctly. The staff is always extremely rude and sloppy. Sloppy in appearance, customer service and every other aspect as well."

"Very rude employees , with no type of care for the customer or care how food/drink is made . when made wrong and addressed was given attitude and told to ask someone else while walking away . I'm a EVERY MORNING CUSTOMER AND ORDER THE SAME DRINK EVERY DAY .. I UNDERSTAND PEOPLE HAVE ROUGH DAYS AND NOBODYS PERFECT BUT 5 OUT OF 7 DAYS I DIDNT WALK OUT HAPPY ."