Sam'z Eats & Sweets,

8200 Turin Road, Rome, NY 13440

"My experience was okay. I brought the entire family for ice cream. During payment, my chip for my card kept saying bad chip with difficulty collecting payment. After several attempts, the manager who was an elder female came to assist. She did not have luck inserting the chip either and asked for a different form of payment. When I responded I didn't, she stated "I don't know what to tell you" while shaking her head. This was embarrassing and in front of other people. My original cashier offered to pay which I declined and asked if they can manually enter my card information. An associate by the name of Justin came to the rescue and manually entered card info and processed payment. The regular staff truly helped with passion and for that, I will be back and recommend. The ice cream was great. I recommend leadership and customer service training for the manager who simply could not handle the situation or go the extra mile for such a simple issue."

"Great little ice cream place with lots of flavors to choose from! Had some questions about some of their unusual flavors, and not only were they knowledgeable of them, they provided free samples. Hot food is also delicious! Highly recommend to stop by and have a nibble or more."

"Ice cream wasn’t particularly good, nor was it particularly bad. Service was excellent. Atmosphere, seating, and view was boring."

"Ribeye sandwiches are fantastic! Highly recommended! Their ice cream is amazing, they will prepare it anyway you want. Chocolate ice cream, Cherry dip, chocolate sprinkles with nuts infused with hot fudge, on a chocolate sprinkled cone..."

"Great food and ice cream for a low price. Good place for a quick bite and seating is ONLY outside so you are limited to a day when it does not rain."