Goodwill Store and Donation Center 2303 Coldwater Ridge Drive, Kannapolis, NC 28083

"Every goodwill is overpriced these days, but THIS goodwill takes the overpriced cake. I’m an avid goodwill shopper and thrifter and I’ve never gone into this goodwill and not seen very low end items priced at such a high price point. A SMALL wood bowl, $30????! Even hobby lobby is cheaper and it’s actually new. I have gone here very infrequently because of this but I probably won’t be returning"

"Just left the store @ 5:20 on 2/9/2024 & by far this store has the rudest employees. They had racks out on the floor & kept yelling at customers for looking through them. They employees gathered up front and was talking about their customers & how they can't read signs. All these items are donated & I can't believe management would allow this. We were told by an employee this goodwill is not apart of the other goodwill so that's why customers are not allowed to shop from the racks they have on the floor. If this is true it needs to be disclosed to your customers. Several people walked out and one employee was extremely rude to an elderly customer. This needs to be addressed with your staff as this is so unprofessional."

"I love this place. You always find the coolest stuff here. The staff is usually friendly."

"I shop many goodwills in the area and have shopped in this store on a regular basis for over 6 mos. They have the same group of long term employees who are the RUDEST group of women i have ever encountered. They can frequently be heard gossiping about the customer within earshot of other people on a regular basis. I will be contacting corporate about my recent experiences in the store and i hope the women that work there read this. I hear them being rude to customers on a consistent basis and i'm not going to tolerate it anymore. They are like women bullies. I realize this is goodwill and I am not expecting customer service but today i overheard them for the second time discussing me and what i'm looking at and putting in my cart....its simply none of their business. When people check out i hear them openly discussing their personal business in front of other people. It's unprofessional and needs to stop. This is my very first google review and I feel like it needed to be written."

"They currently close at 8 pm according to the sign, but the employees now decided that they close at 7:30/7:45, since when we arrived, the lady at the front instantly said- “We’re closed” We said no, you all close at 8 pm, you have 15 minutes. She replied with “Well you have 5 minutes.” Goodwill Management, please correct your signage and I would recommend not blocking the exits with carts since that’s considered a fire hazard as well."