Ballad Health Pharmacy 523 North State of Franklin Road, Johnson City, TN 37604

"This is LITERALLY THE ONLY SERVICE THAT BALLAD HAS OPERATED Efficiently; customer service has always been amazing, they are prompt, fast, reliable, friendly, while beating every single pharmacy around in Money Savings!"

"Still spamming me for none existent refills. If I weren't FORCED by the Dibeties program I would DELETE it yet again, program SUCKS"

"I am so frustrated. I was all but called a liar from the technician that was talking to me. She was telling me that my prescription had been delivered with my other ones to Franklin Woods Pharmacy but it hadn't. She told me all the ways it had been delivered and argued with me when I told her it hadn't. She told me how many prescriptions were in the bag and I was wrong. When I told her I guess I would have to call my doctor, she decided to check the basket, which I assumed had already been done, and came back to the phone and sheepishly said, "You know, it was in the basket." Then began to give all kinds of excuses why it was there. I was treated like a drug-seeker and my prescription was just bupropion, not a narcotic. There was no apology. I let her know I didn't appreciate the treatment. She was super nice at that point. I didn't get her name but this happened on 02/19/21 at around 10:25 AM. If I wasn't a Ballad Health employee and get my prescriptions delivered to FWCH, I would switch pharmacies in a heartbeat! There is NO excuse for that kind of treatment to anyone. Just check the basket to begin with!"

"It only took 1 day to special order, receive and then fill my prescription! I'm very pleased with the service and the way I was treated. Several other pharmacys couldn't or wouldn't order the medication. Mountain States Pharmacy didn't hesitate. The final cost was a bit more expensive, by almost $30. I'm just grateful to have my medication and to know that they will be making sure to keep it in stock from now on!"

"Great place if you have insurance. My wife and I get the exact exact same medication mg and everything they charge her insurance 22 dollars they charge me 318 dollars with no insurance. So they take advantage of the poor to BENIFIT themselves. Also she gets 40 pills a month I get 24 pills a month how does this make any sense can,someone please explain??"