Tim Hortons,

25744 U.S. 11, Evans Mills, NY 13637

"I have visited this location on a few occasions and every time there has been something wrong. We’ve constantly had to remind the employees of items we are missing on our order, our coffees and food items come out wrong, and unfortunately they haven’t had the greatest attitude when confronted. We had to ask for multiple items we were missing because they kept forgetting and each time they grew more and more annoyed. If I wasn’t charged for it I would have left and not dealt with it but I wasn’t going to leave without getting everything I paid for. I did write in a complaint and never got a response. Unfortunately this location just isn’t great"

"The service is freaking terrible. The workers will either ignore you completely or say I'll be right with you, and 20 minutes later, come back to take your order. I had one car in front of me in the drive-thru. It took over 30 minutes to get my order."

"I love Tim Hortons, it's my favorite restaurant, but there's one employee who always gets my order wrong constantly. For instance, today I ordered on the app for my friend and I. We got 2 drinks, a waffle sandwich with extra sausage, and an egg muffin sandwich. When we got to the drive-through, she only gave us drinks and ended the conversation, to which I responded that we still hadn't gotten our food. After over 5 minutes of waiting she hands us the food and we park and eat and she got the whole order wrong, nothing was correct out of it. We got two hashbrowns (which we didn't order, we just ordered the sandwiches), and 2 croissant sandwiches. I love this food chain but constantly getting my order wrong is a buzzkill, especially when I paid more money for customization and received items less than I paid for."

"Service was OK but very slow. My toast was burnt. Plenty of parking."

"EDIT: Thank you @owner, I did what you suggested. I hope this helps! I got the turkey bacon sandwich. The buns came out half charred as shown in the picture. I noticed it after I took a bite, as all I could taste was burned. I kindly asked for it to be remade. They gave me just the toasted bun, I had to make my own sandwich again. Apparently the machine is broken so it's not the clerk's fault, however I would have appreciated a heads up. @Tim Hortons, give your franchisees the equipment they need! Also maybe, hold a soft skills workshop. Overall the turkey is good, the bacon waaay too salty."