Claire's

"Great customer service and they have a buy 3 get 3 free deal."

"Wanted to share about an experience that happened today at Claire’s amidst the holiday shopping craziness. I took my daughter and her friend to spend their own money, and they bought two items at Claire’s that turned out to be defective. At first the sales associates refused to process the return for us, but the supervisor Kelz patiently and kindly work with us to reach a reasonable resolution. Because of her great customer service, I wanted to leave this positive review. Thank you from this overstimulated and tired mom. I’m avoiding the mall from now on…."

"Staff was extremely helpful calming my daughter down while she was getting her ears pierced."

"Do not shop here! They do not honor their customers and their time. The staff will cancel your order to be malicious. I ordered one product online and after waiting hours after the store opened I reached out to the store to see what the issue was. I was told their systems were down so I canceled the order via customer service after being told I wouldn’t be able to pick the product up in a timely manner. Days later I made the mistake to try again, so I decided I would just reorder the product . I waited over 24 hours for them to cancel the order due to not having the product. However, I went in the store and seen the product was available."

"Zero out of 10. Do not expect any kind of customer service from this place. I placed an online order because it said it would have been ready in 2 hours... A week later I still hadn't received an email that it was ready. Upon going in to cancel my order, none of the employees knew what was going on. I chose to wait for the manager to ensure my order actually got cancelled and while standing there an employee pulled out a huge stack of online orders that hadn't been filled. Management needs to do better and get a bit more organized."