Carolina Swim Builders Inc

"These guys are always great to work with! The customer service is excellent!"

"Had a Pentair Heater with an error code. Had a guy come out three times. Thermistor - didn't fix. Igniter Board - didn't fix. Control Board - didn't fix. After $640 of parts that didn't fix it, I called Carolina Swim. 20 minutes, found a varmint chewed wire. Jumpered. Done. All fixed. They know their stuff and are great to work with."

"I can attest to the other 1 star reviews, this company is extremely unprofessional, does not respond to calls and messages, does not fulfill on what they say they will do, and do not tell the truth. Called Ash (one of the owners) to replace my pool pump once again after 18 months of the previous one being replace by this company (they replace previous one under warranty). He said he would "call in a favor with Pentair" since they are a certified repair company for Pentair. He said they were able to have Pentair give him a new pump and he would install it once he got it. That was about 2 months ago, where I called WEEKLY with no response. Monica (receptionist/office manager) is extremely untruthful. I spoke with her several times, asked her to have Ash call me back, asked her to please get me a status, asked her to find out if they had another pump I would pay for just to get the pump replaced. She never returned my calls, never followed up on anything she promised to do, and said, after 2 months of waiting, there were "supply chain" issues. Well I can debunk that because after she did not call me back for the 10th time, I found Thornton Pool Repair on a Tuesday, he gave me a quote that same day, received the replacement pump on a Friday and completed the repair on Saturday (early morning). If you want someone to actually do what they say they will do, call Thornton Pool Repair, do not wait for these unprofessional people to call you back because they will not."

"This company is a SCAM!! BEWARE! Pool company contracted with them 3 months ago. Got paid from the pool equipment company to fix two different parts, now has disappeared off the planet!!! Won't answer phone calls, won't return them, wont finish the job. Took the money and ran. DO NOT USE!!! Sad that they are still operating!!"

"Not sure if the other poster lives in Stonesthrow but same thing.......one excuse after another and then not even the courtesy of a response for 3 days! The response is just so they could put their own 5 stars. Tried to call but neither Ashe or Chris would respond. Ashe met with the board and told a wonderful story much like the rambling response. You may have succeeded in raising your average but I doubt you'll get any other 5 star reviews that you don't write yourselves!"