AAA - Gastonia

"Dropping my membership ASAP! I waited 14 hours for a tow truck."

"Great staff Roxanne is the best and works hard to find exactly what you want to make the best vacation."

"I don’t know the location of AAA. It was several months ago on a Monday night. Nevertheless, my experience was awful. It started with a phone call from my husband around 10:30pm saying his truck stopped and wouldn’t restart. I was able to get to him around 11pm. I called AAA and ask for a tow. At 12 midnight AAA had not arrived. At 1am still no AAA. I called to report that after a tow request at 11 and that no assistance had arrived. It was explained that all vendors were busy but that our request was “in line” and help would be there soon. During the wait I received “2” automated calls saying that an apology is extended, they are busy, but help is on its way. After an hour or so and still no AAA I decided to call to local tow companies on my own. Was told by a couple of companies (they wished they could though) their staff is “tied” up and they were not able to help. Around 4am I got 2 different AAA phone persons who assisted me with starting over with my a new tow request. At 4am we received tow assistance. I’ve been with AAA for over 20 years and this is the worst service I’ve ever received from them. I am thinking of changing to another company."

"Beth really takes care of all my cruise bookings and is so professional and knowledgeable. Thanks for helping me and my wife."

"Darrell (from Matthews Towing and Automotive) met me and my daughter earlier in the week to tow our vehicle. It was a cold and rainy night on a busy street in Charlotte. He was so nice, kind and respectful. He called a couple of times (during rush hour) to let us know how far away he was and to ask exactly where we were. When you car has died in the road and you are sitting there in the cold wondering how long it's going to take, that means a lot. He also called to notify us once the car was dropped off. While we were waiting for service, another tow truck came up beside us (driver was nice as well) stopped to make sure we had help coming. Darrell is certainly an asset to AAA and to Matthews Towing! Extremely satisfied, excellent service."