True North Pools Inc. 172 Williamson Road, Mooresville, NC 28117

"From working with the pool designer (Candy) to the project foreman (Jim) and owner (Mike) to the completion of the pool it was a fantastic experience. The communication of what to expect when, and when the different crews were arriving were top notch (Tami). They answer questions and immediately resolve issues with a very positive outcome. We are thrilled with the final product. We highly recommend. Start to finish was 3 months."

"Having a pool installed is a big project that has a lot of factors to consider, we contacted four pool companies and ultimately chose True North Pools. Our process started with Phil Carbone at our home discussing options and challenges that our yard would pose. It wasn't the most difficult yard but with a pretty significant drop off from one corner of the pool to the other how he dealt with that was a big factor in choosing True North over others. Throughout the process we had different feelings from different builders but True North consistently proved they were here to build the pool we wanted not the one they thought we should have. Once we were under contract the entire True North team was involved and Mike the owner of True North was on site early and often to make sure they delivered on our expectations. Early in the process we made two relatively significant changes that Mike was able to price out fairly and finish them without changing any promises. During the process we came up with some questions and the responsiveness of Jim our project manager and Tami from the office were immediate and helpful. We absolutely love our pool it lived up to the design and promises in every aspect. If you decide to go with True North Pools for your backyard plans you will get the pool that you want and that matches the design drawings and expectations in every way."

"True North Pools is incredible! We couldn’t be happier with the entire process, from start to finish. From working with Jamey, Jim and Tami, we were given updates every step of the way. The final product exceeded our expectations. Highly recommend True North and their amazing team."

"Jim and team with True North Pools made the whole pool process a breeze! They did a wonderful job with designing a pool for our space and budget. They did incredible work and were done weeks before the original completion date (we got super lucky with the weather!). They did a great job communicating with use when and who would be coming out, so we were always in the loop. I would highly recommend them to anyone looking for a backyard oasis. Now we just need to finish our landscaping!"

"What a truly great and refreshing experience! After interviewing several owners and representatives of different pool companies, we selected True North Pools for their professionalism, communication, attention to detail and value. Mike (the owner) and Jamie (sales representative) helped design the pool. They were up front with us from the start about everything including cost, build timeline, what could and could not be done with our yard, etc. and also very patient and willing to work with us on design adjustments to suit our needs. On the first day of ground breaking Mike was present all day with the crew to make sure there were no issues with the start up and to ensure any other questions we had about the process were addressed. After breaking ground, the project was turned over to Jim (Mike's right hand). Jim is one of the best Project Managers we have ever worked with. Jim was ALWAYS available to answer questions, knowledgeable about everything pool-related (and many things non-pool related), and ALWAYS went the extra mile for the entire duration of the build and even after the project was completed. Most importantly, Jim was honest and up front about what was best for us and our project. He communicated frequently and at all hours and even stopped by several times after hours to address questions and concerns. Tami (the phase coordinator) made sure the entire process ran smoothly, kept us up to date with timely emails and was excellent in keeping open communication between everyone involved to ensure our project stayed on track and was completed in a timely fashion. Suffice it to say that not a single detail was missed by anyone with True North Pools, and every person we interacted with went above and beyond to make sure we were completely happy. What a refreshing experience with some great people who were entirely focused on giving us the pool of our dreams. Our backyard has been completely transformed into a beautiful, relaxing and inviting oasis, all thanks to Mike, Jamie, Jim, Tami and the rest of the True North Pools crew and we cannot thank them enough. What a spectacular job!"