Myrtle Palms Vacation Rentals

"The condo we rented was even more beautiful then the pictures! Everyone i have dealt with has been extremely nice and helpful! We had a great time and will be renting again!"

"We rented a property that this company manages on VRBO. The property was supposed to be non-smoking yet when we arrived the smell of cigarette smoke was so strong it made my roommate's asthma flare up. Dirty dishes were left in the dishwasher and a greasy oven tray on top of the stove. Our contact at Myrtle Palms was Toni. We reached out to her explaining our complaints and she was incredibly rude/short in her response. Only after she spoke with the owner and realized the owner's son had been there the weekend prior (unbeknownst to the management company) was an apology from her received. She sent someone over to "re-clean" the apartment, but it was cleaned to subpar standards. We are not ones to complain, so we did some minor cleaning ourselves to make the condo more bearable. The master bathroom was not used during our entire stay because the smell of smoke was still so strong, which further limited us to one bathroom to share for our full visit. Before checking out we cleaned the entire condo and it was left in BETTER CONDITION than was presented to us, so it was quite a surprise when an "excessive cleaning fee" of $75 was taken out of our deposit. The contract indicates "the guest agrees to pay an excessive housekeeping fee if the property is not left in a neat and orderly condition”. As stated above, we left the condo in better condition than what was presented to us. When I tried to dispute these charges with Toni, a single email with pictures of various items in the condo (no further explanation) was sent as a reply. The pictures included the inside of a disgusting stove that looked like it had not been cleaned in years. This is interesting because we did not once use the stove during our stay. My roommate and I were doing rotations at nearby hospitals and worked 12-15 hour days, 5-6 days a week so obviously the extent to which we used the condo was minimal and included mostly showering and sleeping. The only use of the kitchen was to make coffee in the morning and a microwave meal for dinner. When I reached out again explaining my case I never received a response from the company. There are many other options to choose in Myrtle Beach for management companies and if you are wanting to enjoy any part of your stay I would highly recommend choosing ANYONE else."