The UPS Store 4441 Six Forks Road, Raleigh, NC 27609

"I was just contacted by the extremely rude manager Jason who constantly told me I was being hostile when I was asking questions about a package that UPS was having trouble delivering. He would speak over me, not let me finish my questsions, kept saying that I was angry. It wasn't until I was told I was angry 3 times that I did indeed get angry. Tried to tell me that the address was incorrect/incomplete and say that when looking it up on Google Earth it showed 4 large bulidings. When in fact, when you look it up on Google Earth, you can zoom right into the exact and building of the address. THEN tried to say that after it comes back to them we could resend it at a charge! I will not be shipping this again via UPS. Hope it is just this store and this manager that is so rude to customers. I would hate to stop using UPS all together."

"I recently ordered an item for access point pickup for a Dec. 27th pickup. When it was marked delivered that day I arrived to be told it was not there and signed by an employee that wasn’t an employee. I reluctantly left since the staff member Ivy was unprofessional and did little to do anything to help other than “I can’t do anything, you can call other places yourself to see if there or file a claim”. I get it was two days after Christmas and they were working hard so I left it go and went home and filed a claim. Today, 1/8/24 I received a call from a Joanne (sorry if spelled wrong) and she informed me that it was there, had been for about two weeks. When I explained what happened she was apologetic and asked who the employee was. I told her best I could recollect. When I got there today I was fortunate to get Ivy again who said still it had never been there and it was delivered later and the owner “found it” with no apology whatsoever. More so seemingly upset she got called out on it and still rude. I employ over 80 people in my business and would understand a mistake and owning up to it, rather than a flat out lie. I assure you, she will cost you business rather than help it. I will not use this location going forward nor will my family or friends."

"I had a great experience at the UPS store yesterday. I had 4 different shipments to be labelled and sent to different locations in the US and Canada. We were assisted by Ivy, and she was an absolute bliss. Very kind, patient, and very quick and professional. I love meeting people like Ivy who make the world a better place. Despite the fact that she was very helpful, friendly and got the job done, we left the store feeling great and full of energy. Great souls like Ivy shine a light wherever they go! Thank you so much for your kindness yesterday!"

"Went there twice. First time for passport photos, got them completely off center and with shadows - was rejected. Second time went for notary service, even made an appointment online. Arrived to find they couldn’t do it that day. Pass, recommend going to another ups store."

"I have visited this UPS store several times to return packages, and while the speed of service is impressive, I find the customer service to be lacking. The employees do not offer a friendly greeting upon arrival, and their overall demeanor lacks enthusiasm. Despite the quick service, the lack of exceptional customer service is disappointing."