Topsail Realty Vacations by Carolina Retreats

"We rented a very nice duplex Kenny Lane C&D Thanksgiving week ‘23. We couldn’t get into the unit because they gave us the wrong code. They didn’t answer the phone until we pressed the ‘Owner’ option. I couldn’t log into the portal because they didn’t set it up w my email address. We called and left messages, tried to text, send messages through AirBnb w no response. There was zero hand soap in one of the units. We were happy w the rental but Carolina Retreats Topsail was horrible."

"*UPDATE* We departed the property four days go and haven't had anyone from management follow up or reach out to address ANY of these concerns. Today, 8/6 the company said my concerns have been addressed but no one has even contacted me! It’s very rare that I write a one star review but unfortunately Topsail Realty refused to take simple steps to make our stay right. We have used this realty company before and not had any issues but honestly I am so disappointed in this visit. We paid $5000 for a duplex which was very mis advertised. The photos made this place look worth $5000 but I would’ve paid $2500 max after all of the issues we had. The houses to our left and right had comparable pictures and were only $2500 for the week and are not managed by Topsail Reality. We should’ve never booked with Topsail Realty. From the moment we checked in, we experienced the following issues and were told the manager would contact me the Wednesday following our Saturday check out which seems strange. - the place looks a little run down -the walls have paint missing/chipping paint and the ceiling is falling in upstairs -the stairs are uneven and my mother in law fell and broke her toe and hit her head on the door frame -the doorframe in our bedroom looked like a dog chewed on it - the sinks and bathtubs didn’t drain - none of the TVs worked except for the living room TV would occasionally work if there was enough internet to stream Netflix - the lawn was unkept and had not been mowed unlike the properties surrounding us -the air filters hadn’t been changed since September 2022 (we were all coughing from the bad air quality) I emailed the realty company upon checking in and didn’t receive a prompt reply. I asked them to speak with the manager numerous times and they said he wouldn’t talk to me until the Wednesday after we checked out. Topsail Reality confirmed there were not guests scheduled for next week. We asked if they could make this right by letting us stay an extra two nights and they said no and even wanted to charge us for a late checkout after all of the trouble we’d been through. I believe in giving second and third chances and this company refused to do ANYTHING to make up for the misinformation they shared in the photos and the lack of acknowledging or addressing our issues- Absolutely ridiculous. We will never use them again. There are plenty of other rental companies in the area we will be using in the future."

"Had a wonderful relaxing vacation! Topsail Realty made the whole trip easy from start to finish! Easy checkin and out-contactless! We stayed at Sunray Cottage-loved that we could bring the dog! We did see a snake and mouse outside the property due to the trees and brush. Our only suggestion would be to add some more lighting outside the property it was kinda dark at night. Loved that linens were provided. Kitchen could use some updated pans. We would definitely book through Topsail Realty again! Sunrises are amazing every morning!"

"A perfect week! Our experience with Topsail Realty Vacations by Carolina Retreats was wonderful. Great communication from start to finish. They were always quick to respond to any questions we had. The entire rental process was very simple and all information regarding the rental was clearly explained. The house we rented, Good Tide-ings is a newer home with a superb kitchen, wonderful deck views of the ocean and sound and also a swimming pool. This home is well maintained and we liked it so much that we have booked it again for next summer! Many thanks to those at Topsail Realty!"

"We had a wonderful experience with Topsail Realty. The house was clean upon arrival and all but the upper bunk beds were already made with clean sheets. The house was well-stocked with kitchen utensils, games, puzzles, and books. The layout of the house was perfect for our large extended family. We had a few issues (none caused by the rental agent) which were handled quickly and efficiently. Every time we reached out with a question, the agent (Alyssa Grace?) was friendly, kind, and patient. Thank you so much for a wonderful vacation. We wish we were still there."