The UPS Store 1735 West State of Franklin Road, Johnson City, TN 37604

"I've been a regular at this UPS store for years, and their consistent, outstanding service never ceases to amaze me. A recent visit reaffirmed why I choose UPS over others. Our cashier, Rebecca, was a standout. She helped us with packaging and shipping, showcasing not just efficiency but genuine warmth and friendliness. It's rare to encounter such a blend of professionalism and cordiality. A memorable moment unfolded when a distressed lady came in, searching for her lost wallet. The manager, Rhiannon, and a kind gentleman from the staff immediately assisted, checking security footage to see if she'd left it in the store. Although the wallet wasn't in the store, the gentleman went the extra mile and helped her find it under her car outside! The lady's joy and her grateful hug to him was a beautiful scene to witness. Rhiannon's hard work and personable nature have always impressed me. This visit was no different. After realizing I'd made a mistake in the shipping address, Rhiannon, after hours, coordinated with the distribution center to correct it and called me back to confirm. Her dedication is exceptional. My wife had wondered why I preferred UPS over USPS. This visit illustrated my point perfectly – the team's friendliness and helpfulness are unparalleled. It's not just about sending packages; it's the human connection and care that make each visit special. Thank you, UPS team, for your unwavering commitment and for reminding us what true customer service feels like"

"This is my favorite UPS Store in the tri cities. They’re always friendly and helpful… even during the holidays which is crazy town for stores like UPS. I have to say that they’re very lucky to have Jovy as an employee for their company. He was so helpful and kind. He went above and beyond to get my family Christmas cards together quickly and he even went the extra mile to give them beautiful rounded corners. Nothing but great things to say for this store and Jovy!"

"I have never returned anything from Amazon, but found that suddenly I was very dissatisfied with two purchases I made. Not knowing what to do I went to our local Johnson City UPS, and I have never, anywhere, had such a sweet, helpful person to assist me as Amber. She turned a very unhappy situation for me into a completely pleasant experience. In my book she deserves a BIG raise or a promotion!! (But don’t take her away from the public.) She’s the best!"

"I was having a bad day and trying to get errands done when I went to send a package at this location & met the most amazing young man working there named Jovi. He was the friendliest, most helpful person. He quickly handled my order and was very kind, efficient and respectful. I left there feeling so much better all because this person took the time to help me and to be a kind human. I will be backto this location for all my mailing needs"

"I just had the best customer service experience possible. Rhiannon is an example of what perfect customer service is supposed to be. She could teach a clinic on how to make people smile while doing business. I'm still smiling."