The Dugout

"Owner not much of a people person. This was my second time coming in a month. First trip was successful. He let me go through some cheaper cards that weren't in the display cases. I bought about $100 worth of Derek Jeter cards to help fill my checklist off. So I went back up there today to do some more searching/buying from him. There were at least 2 others there helping him. So I asked to do the same as before. But this time he told me "it's not a good day for that being that it's Black Friday weekend". There were maybe 4 other customers in there. But I guess he didn't want to make a few bucks. So we left with our $$ to another shop and eBay lol. Only bright spot was that his daughter was very helpful that first visit. Anyway, won't be back. Do better guy."

"I have bought here many many times, and overall it is a well rounded store. People that review this store are either a combo of hardcore sellers/collectors that expect owner to be close to eBay sell price which is unreasonable, people on vacation that simply want an experience and will overpay a little, or new collectors that don’t know any better which is okay too. Packs here are fairly reasonably priced in all fairness. Single cards - not very competitive compared to general market for both buying or selling prices. The way the owner speaks to his customers - and what it seems as more of the regular customers vs new customers - is uncomfortable at times and no good. The store is clean and organized and the kids that work there that help him are awesome, knowledgeable and very respectful and interactive when I bring my kids in with me. The store is very clean with a wide selection and has a lot to offer for hobby collecting."

"The Dugout is always the most requested stop from our boys when in Pigeon Forge. Rick and his wife are always incredibly helpful and knowledgeable, and our boys leave happy every time!"

"Had a wonderful experience. Great selection of cards and prices. And most importantly, excellent customer service with kind staff."

"Very nice people with reasonable prices. Bought a hobby box & some hangers and didn’t feel like I was getting ripped off. They have a nice selection of cards as well. Owner seemed very knowledgeable talking to other customers and was also willing to work out deals and knock a few dollars off of cards for the kids. Will be back if I’m in the area again."