University Pre-Owned Chapel Hill

"My husband and I had such an amazing car shopping experience with Neil and Ike. Their hard work and dedication to work out a deal so that both parties are happy was top notch. They really went above and beyond as far as customer satisfaction is concerned. We will definitely be recommending this dealership to our friends. Thanks again for the best car customer care we have received from a dealership."

"I've been looking for a specific larger SUV and this place had one. The intro call to see if it was still there and open on the holiday started rocky with a lack of professionalism, but it happens and who knows who answers calls at dealerships (corporate or other). Pulling up, we didn't get great feelings, but proceeded. Felt and looked like it could be sketchy, but willing to look past and be open for what we wanted. Maybe was a detailer/mechanic that assisted us right away and the SUV was pulled for us to drive. He was nice, respectful and heard our concerns with curb rash on 3/4 wheels, dirty interior (manager had been driving it with his dog in it) and scrapes. He went to get the manager after driving it to talk about the concerns and price. It was priced on the high end with just above average miles driven (10/12k a year). We pointed out passenger seat concerns, rip in leather on the arm rest and ripped leather on the lower part of the driver seat. Manager assured the curb rash black wheels and scratches/rough door scratches could be paint touched up and would look better. Nothing to do about the leather rips. I asked if the price was flexible or as is considering the concerns brought up and it being on the higher end price wise with those concerns. He says as is with no discussion. They had the car for a year the first guy said and online I could see they have been dropping the price in increments for over two months by almost 4K. We went elsewhere right after and had a much better experience on all aspects, but most importantly lower miles, a great trade-in offer and no need to fix anything for a few thousand less. Proceed with caution and I hope your experience is better than ours!"

"Bought a 19 ford from here and I’m satisfied with the truck. They let me test drive for 3 days. They didn’t want to fix the door issue on the truck but they were willing to fix the leaking oil plug on the truck. Over all happy with my the experience"

"We had a fabulous experience!! It is so refreshing to work with a car lot that gets straight to the point. There were no hidden/unexplained fees, no feelings of pressure, no back & forth on price... they are upfront and real! We are very grateful for the fair price on the vehicle we purchased and the offer they gave to purchase my old vehicle. I will recommend them to anyone!"

"Well, I am sad that i can only give 5 stars! If i could I would give 10 stars! University Ford Service is awesome! Sandy in the office and Will the technician totally helped me when my vehicle had to be towed in on a late Saturday afternoon. I was reassured that everything would be okay. Then after I arrived, after the shifter was replaced, Will the Technician came out and explained everything to me that was done and Sandy contributed as well! Wow! That was awesome, I certainly will NEVER take my vehicle anywhere else but University Ford!!!!"