Kids First Pediatrics of Fayetteville at Village One

"Shortly after I respectfully expressed my frustration with being told to reschedule multiple x’s, )if even 1 minute late) I was told they could no longer accept my child. Ive also asked that my kids appointments be with their pediatrician since birth but when we get there it’s always someone different, & isn’t always a comfortable change, most times some of the receptionist are always in a very short, or in a mood & chatting about other patients & their parents. I feel it’s unreasonable to make parents reschedule if they are late anywhere from 5-10 min but if we are on time once there is often a wait far beyond the appointed time. Often the day of an appointment or the day before they’ll send a txt or call to tell you to come early 15-20min( I’ve received reminders with a completely different appt time all together) I think it’s very unreasonable. I’ve dealt with this for years & have just stayed patient but to be told my children aren’t accepted as patients because I missed a call reminder & they called the wrong emergency contact number as well makes this more bothersome. Dr.Sashidar is amazing & the other doctors I met were very nice once we had a chance to speak, except the one year my son was given a flu shot after I signed & confirmed that we decline. Either way things work out for the best I had been considering changing offices for a while because of previous accounts so this is just a step in the right direction. Thank you to Dr.S , to Ms.Candace & the nurses specifically for their care."

"Referrals is a joke I called in October to have my son’s referral sent somewhere else and it was never sent. Call back today she tells me she will send tomorrow a referral takes all of 2 minutes to send I asked if they shut it down a certain time she said well I’m about to leave. I hate when people don’t care because it’s time for them to leave. But I been waiting door 4 months for my son to get seen so he can have help in school. I work in the medical field so I know days are long but the excuse she gave was very irresponsible of her."

"I had the best experience at this clinic! The front desk met me with joy and smiles. They were so polite. I literally was in or out!"

"All 3 of my boys go here and it is the best place we have ever been. From the front office staff , nurses and doctors. They treat us like family , listen to my concerns and help us as much as we need. When I had concerns about my 1 year old , they didn’t give me the “well let’s wait it out” speech. They immediately gave me resources and referrals to help him. We love this place. ❤️"

"I love my kids doctor, Dr. S. The other providers are great too. When we first started going there it was good. However, the nurses and front desk have gotten worse. Every time I call I’m immediately put on hold. When I finally get someone they sound miserable and RUDE, every time. I once called because my 2yr old woke up crying and crying which kids do but this was different. He didn’t want to be touched. Everything seemed like it hurt. He was inconsolable. He did have a fall the day prior so I didn’t know what hurt. I called they couldn’t get me in same day so I asked to just speak to the triage nurse to see if an ER visit was warranted. I left 2 voicemails for the nurse. They never returned my calls. Btw, I did take him to the er and it was a bad neck injury!! HIS NECK he’s 2 and this was serious. What are they good for? Attitude✔️disregard✔️obnoxiously long hold time✔️disorganization✔️lack of or no communication✔️ The doctors, if you ever get to see them are great. Do your kids right. Go somewhere else."