Acts Medical Clinic

"I called ACT Medical Clinic requesting to become a new patient to Dr. Robert Clayton. Front desk took all my insurance information including fact that my insurance is UMR through United Healthcare. Front desk said they will confirm with the doctor and get back with me. They called me back and asked me when I would like to come in. I show up 30 minutes early for my scheduled appointment only to be casually told they don't take insurance with UMR. I asked why then was I called back to set an appointment? After digging into the nonsense, I was finally told it was doctor's decision not to take new patients with UMR insurance. If this is the insensitivity and incompetence is respectful communication why would anyone want this doctor/ facility to care for your precious health?. The fault falls squarely on Dr. Clayton because he is the leader of his practice!"

"I’ve never had a bad experience here. It’s easy to make appointments, and the staff are very kind and caring. Thank you all for what you do."

"I gave it 3 stars only because I liked the NP I had. The clinic as a whole, not so much. When I tried to get an appointment as a new patient, the receptionist I spoke to wasn't pleasant (first red flag). Expect to schedule appointments after your refills unexpectedly run out. My husband is a diabetic and his meds shouldn't be held hostage like that. I've NEVER had to do this with any other PC doctor, so this feels like I am being forced to come in and pay to get my prescriptions refilled. If you're looking to have referrals done for anything, you will need to call them to find out if they even made the referrals that was requested. 2 months later and I am still waiting. I made a call to find a new doctor elsewhere and hopefully I won't get the same experience there."

"Dr Clayton is the best Physician I have had in the 30 years I have lived in North Carolina. His office demeanor is very friendly and caring. He always has the time to fully discuss any medical issues or questions I have."

"I was interested in scheduling a new patient appointment bc I had read positive things about the providers here, however I couldn't get past Barbara as I scheduled an appointment. She spoke rudely to me from the beginning of the call, accused me of cursing (I most certainly did not) and even when I questioned why she spoke to me in such a rude tone, she only got even more rude. Unfortunately even if the providers are wonderful, I could not move forward with the appointment based on my experience with Barbara alone."