NCEENT - Optical Center - Cary, NC 1010 Tryon Village Drive, Cary, NC 27518

"My two children were patients of Dr. Roberts from the time they were two years old and we never had any issues. Then, in May 2019, they both saw Dr. Sara Grace for the first time after Dr. Roberts retired. Dr. Grace wrote prescriptions for their glasses, which I took to an optical shop and had made. Immediately thereafter, my daughter started having headaches and complained that her vision was blurry. I took her elsewhere for a second opinion (an optometrist, not an ophthalmologist), and it turns out the prescription written by Dr. Grace for her left eye was incredibly overcorrected, to the point that it would’ve caused damage if we hadn’t caught it. So I had my son retested with this same optometrist, and sure enough, his left eye prescription was overcorrected too. After having their glasses remade yet again with the correct prescriptions, I called NCEENT in Cary and talked with the Office Manager. She said they’d had no other problems with Dr. Grace and I pointed out their numerous less-than-favorable reviews online. I am seeking to be reimbursed for the bill I had to pay for my daughter’s eye exam in Mary 2019, as well as the cost of the second opinion I solicited for each child. The NCEENT Office Manager in Cary said she would email the Practice Manager on my behalf because she is the only one who can issue reimbursements. She also gave me her name, Melissa Myers, and her phone number. After not hearing from Melissa in the promised one week, I began calling her. She never answered, and I left her message after message. I called the practice to ask for her email address, in case she prefers to communicate that way, but they “didn’t have one they could give me”. I have called Mellisa’s direct number and left messages for her for almost two months, and I know she has been in the office during that timeframe because the receptionist said she had been there. So now Melissa knows I am seeking reimbursement for TWO dangerous misdiagnoses for children, and her professional response to make the situation right is to completely ignore every call and message from me. At this point, due to a lack of response, I am not counting on NCEENT to make the situation right, so I am leaving a review to warn other parents and to help protect the vision of their children. I wouldn’t want this to happen to any other children. Protect your children’s eyes and your wallet and stay away from NCEENT."

"Able to get in when needed, wait time very reasonable, receptionists (especially Laura) are awesome, Dr. Hueman/ENT staff/audiologist are all awesome and the eye care side is good too. Also, it wasn't a nightmare bringing my toddler, she loved playing in the waiting room and everyone was understanding with her."

"Dr. Kevin Hueman was awesome. He was very personable and knowledgeable. He engaged me in pleasant conversation the entire time he was performing the procedure. He was also very gentle. There was no discomfort at all. This was my first time visiting this office and he alone would be the reason I return."

"My experience was top notch today. The doctor was very patient and took time to explain everything to me. I really appreciate that. I was not given a lot of information with no explanation. I left the office a lot calmer than when I went in. Everyone was efficient and patient."

"I had an eye injury (hockey puck to the eye) and had to have emergency surgery. I called North Carolina Eye, Ear, Nose & Throat to see if they had an Ophthalmologist available for me to see as a follow-up to make sure surgery went well and there was no further damage. The sooner I was able to get in, the better because of the trauma in the injury. The emergency room in which I had surgery provided very little in the way of follow-up directions. North Carolina Eye, Ear, Nose & Throat got me in to see Doctor James at 3pm the same afternoon that I called at 12pm! It's very rare to be seen that quickly for a first appointment. However, Dr. James and his staff recognized the urgency of my situation and got me in as soon as possible. Dr. James was very clear and informative and I felt very comfortable during my visit. I have a series of follow-ups to track my recovery process and Dr. James has given me all the confidence in the world that they are on top of making sure I realize a complete recovery. Highly recommend North Carolina Eye, Ear, Nose and Throat!!"