Cary OB/GYN

"Would you like to be traumatized and treated like a burden? This is the place for you! 3 years ago I had a birth control implant inserted in my arm here - and it's time to swap it out. (When it was inserted, the provider didn't fully numb the area on my arm. Not only did it cause me excruciating pain, but the tissue damage took MONTHS to heal. She was apologetic, and I could tell she genuinely didn't mean for it to go sideways. Fast forward to today - I scheduled an appointment for an annual exam. When I called, I explained I'm already a patient. They said, well, we have to input this in our system as new because it's been a while. Okay, fine. They also said, you need to arrive 20 minutes early. I said okay. I did my absolute best. I thought I gave myself enough time, but between traffic lights and trying to find parking, I only arrived 13 minutes early. They were ready to turn me away the second I walked in. I pushed back because it took a lot of anxiety and scheduling on my part to get this on my calendar! I used precious PTO time to be here today. They didn't care. It's a NEW PATIENT POLICY, they repeated. BUT I'M NOT A NEW PATIENT. I VERY MUCH REMEMBER EVERY HORRID MOMENT OF MY LAST APPOINTMENT HERE, THANKYOUVERYMUCH. I went full Karen and asked to speak to an office manager. They sent me to sit down. When the office manager called me back, I explained that I understand their new patient policy, but I'm in their system. But it's our POLICY, she insisted. Yes, for new patients. Which I am not. After several minutes she finally decided they could see me despite me being utter trash for my 7 minute delay, and she sent me back to the desk to check in. It's now 3 minutes to my scheduled time. The person at the front desk finally takes my insurance and ID, and hands me a bunch of...you guessed it!...NEW PATIENT PAPERWORK. I asked again, hey, I understand we're labeling this as a new patient appointment and all, but you guys don't have ANY of my medical information? Oh, yeah, we have it, but the doctor wants the paperwork too, the front desk person said. (THIS FROM THE PEOPLE WHO EMAILED ME TODAY TO ASK ME TO GO PAPERLESS ON BILLING.) Let me repeat that: The doctor wants the paperwork. For the sake of the doctor's precious time in keeping everything as scheduled, the doctor cannot be bothered to open my existing patient file to find out for herself that my period started at 16, since that's so critical to my 41 year old check up today. I need to sit in the lobby for another 20 minutes writing it down again. And as I sat there looking at this stupid paperwork, I just thought: what am I doing with these people? They care more about a stupid policy than keeping a patient. They care more about following a stupid policy about this time-consuming unneccesary paperwork than they do about my actual medical history. Why would I want anyone here to be my trusted medical provider? Why would I want to reward them with my money after they have made it abundantly clear to me that I am a burden? Why would I want to trust that my medical concerns are being heard by providers who would delight in turning away a patient because of a policy that shouldn't even apply to me. And if it's so critical, why not tell me it's at 1:30 pm, not "2, but arrive 20 minutes early?" Why am I going to sit here and let them make me feel like I'm the problem? Was I seven whole minutes late? Yep. Not going to deny it. I did my best, but I am human. Should a 7 minute delay give them authority to make me feel like a criminal and inconsiderate jerk? Absolutely not. So I returned their clipboard and explained that while it's incredibly inconvenient for me to miss this appointment, if I am going to have to start all over I might as well do it with someone better. Someone who will treat me respectfully, and appreciate that out of ALL the abundant options in this area I chose their practice. This is not that place. So if you're looking for a provider, save yourself the frustration (and potential excruciating pain!) and go absolutely anywhere else."

"Had an induction and postpartum follow-up with Dr.Wyckoff as our provider and had an amazing experience. It’s obvious she goes above and beyond for her patients and is very detail oriented. We would recommend her to our closest family members."

"I had my first baby with Cary OB/GYN and my delivery process was smooth. The doctors are ok in the office but their pricing is horrible. At the beginning of the pregnancy the global delivery fee they offered was $4800 and they say it is an “estimate”. I paid full price maybe at my fifth month and after delivery I had another bill saying the global delivery fee was $7300. When I talked to the office they said they have a price increase, 52% price increase is not fair and not a good “estimate”. They also said they will check with financial office but even I called the office to talk about the bill they never turn back to me. So think twice before you go here unless you want to have surprising bills."

"I love this OBGYN, been going here for a few months now, all the doctors I met so far are so nice , the nurses are nice & even the front desk staff. They will make sure you are comfortable while getting everything done and will help keep you calm. They get you in and out the facility quick & in a timely manner & give you alot of good information to help throughout the pregnancy. I would recommend! Don’t mind these negative reviews other people are posting , because these people are great & haven’t had a bad experience at all !"

"Jennifer Fraley is by far the BEST. I came in for my second to last appointment not expecting anything. She let me know her track record for membrane sweeping was pretty successful so I let her perform one. That same day I started getting contractions and got admitted to the hospital. Next morning my baby arrived. She was more than incredible throughout the whole process. She is sweet as can be and highly motivating. I am beyond thankful that she was the one to deliver my baby."