USA Vein Clinics

"It's a good thing this location closed! Horrible service! Last visit, the heat was not working and it was 52 degrees in the office and I was not seen until almost 2 hours AFTER my appointment time."

"Terrible experience. My husband had an appointment for a procedure and arrived on time. As we entered the staff member stated that we could be seated and she would be with us shortly to get checked in. We took our seats and waited for 45 minutes before the same staff explained that the internet was out. Being a former medical assistant I understood the dilemma but thought to myself "Couldn't have told us when we walked in?". We are quickly approaching the 1 hour wait mark where the staff member stated that their shipment of saline had not come in. "Your kidding? Right?". So again, as a former medical assistant common sense would tell me that if what was needed for an early morning appointment had not arrived by the night before, I would make the patient aware by a simple phone call. We blocked time out of our work and time is money for most. Those that consider themselves professionals need to step up their game."

"Run! Far away from this place! Any positive reviews on here are from when this place was Vein Centers of America, which they are no longer. They were bought a few months ago by USA Vein Clinics and it has quickly gone down hill. I had a follow-up a month ago which I found out after the fact I didn't need but was billed for. Today I showed up to have a vein procedure done on my leg. After waiting for several minutes we were told the internet was down and I couldn't be checked in. After the internet finally came back on, they had the nerve to tell us that they didn't have the supplies needed to perform the procedure. No call the day before, no call the morning of, no nothing, just a morning wasted. My original doctor is no longer there and understandably so. The front desk staff has all turned over and is not welcoming at all. If you need anything you need to go through an outsourced call center. The place is just cold and inhospitable. I canceled all of my followup appointments and will be seeking treatment elsewhere."

"Lengthy but PLEASE read before scheduling.... I started at the Wilmington, NC office 06/2022, the facility & staff were great. Day 1 (Sept) of treatment (right leg) very little discomfort & again the staff was great. Day 2 (a wk later) perfect. Day 3....Wilmington office is closed with handwritten note stating to call to reschedule; sat in the parking lot for an hr & 28 mins to find out the office was temporarily closed & would have to move treatment plan to Supply, NC a month later. OK, so let's try day 3 (Nov) again in Supply, arrive to find out the clinic has merged with USA Vein & 90% of the staff has quit. What little staff was there acted miserable & not personable. The treatment (left leg) was EXTREMELY painful (keep in mind had zero problems with the first treatment on the right leg) & the nurse/assistant that did the prep attached the surgical sheet to the back of my leg so when it was removed it literally pulled the skin off & had a huge amount of bruising just from it, not including all the bruising from the treatment. Day 4 ( a wk later) get to the Supply office to be told my appt was canceled (without notice), I advised the concerns from the last treatment & that I would have to be seen, so finally they did. Before day 5 (which would be still Nov) could get here I received a call that now the Supply, NC office is temporarily closed & Wilmington is permanently closed so now my treatment has been moved to Cary, NC (2hrs away). Now comes day 5 (Dec), back to right leg... Wasn't as comfortable as day 1 but not terrible; after the procedure I'm told everything looks good with that leg & I don't need any other treatment on it. Day 6 (Jan), again in Cary, NC, I get in an argument with the Dr because he doesn't know which leg (left) to be treating & makes no attempt to look at my records... Just takes my word for it. Omg! It's worse than the first treatment on that leg; then the Dr tells me that he'll do just a little on the right at no charge. Oh & let me not forget then tells me he's leaving the clinic so IF I have another appt it'll be with someone else. Now Day 7 (Feb) is approaching & I get a call that the Dr is out (really out... Don't you mean he's left?) & I need to reschedule so day 7 appt has been moved another month out to March. WAIT FOR IT.....I get a call today that appt 03/15/23 has to rescheduled again because the Dr is no longer with the clinic (shocker) & by the way the new Dr doesn't take my insurance so I'll be a cash patient. Nope, not happening. This treatment was for 8-10 visits starting in September & ending in November.... It started in September & here we are in February & still not completed. STAY AWAY if you don't want to feel WORSE than you started!"

"The procedure was quick, accurate, and painless! I'm amazed at the results. I am an athlete and my legs have always been one of my best features. I was diagnosed with vein disease that was very unsightly and uncomfortable. After treatment no one can tell that I've had any vericose veins or any treatment done! My legs are beautiful and strong again! I can't wait to show off these nine time marathon running legs next summer! Great job team! Keep up the great work!"