MyEyeDr. 7749 Matthews-Mint Hill Road, Mint Hill, NC 28227

"My mother has been in and out of hospitals for the last 3 months.. and we had an appointment today. She has to use a walker and today it took more time to get her into the car to get to her appointment. We were 12 mins late, and they refused to see my mother.. This is after my mom almost lost her balance on the uneven sidewalk in front of the place. They was no compassion or willingness to still see my mom. They just told her that they have a policy, and rescheduled her for another appointment in nine days. I really can't believe the refused to see a woman on a walker and made her turn around and leave. This business has no business in Mint Hill. We don't treat 84 year old handicap women like this. SHAME!!!"

"First time here.My wife and I both had appointments. Saw some negative reviews on Yelp so was a little worried. Noting to worry about here. Staff was very friendly and helpful. Dr. Ferris was great at explaining things and took great care of us. She talked again to my wife as she was choosing frames to assure her they were a good fit and choice for her. This place is also affordable. Between the two of us we spent less than we have at Walmart, Americas Best and LensCrafters. Over all a great experience. We will be back that’s for sure."

"This place is a complete nightmare! All staff and physicians are completely incompetent! I honestly don't know how they're in business?! The front desk staff to the back room staff are fake, phony and miserable people who care nothing about your eye care needs! Dr. Ferris claims to be a "specialist " in my eye condition but she is anything but one! She's unable to fit my eyes with proper lenses and expects her patient to wear lenses that are physically painful and says, "There's nothing more she can do!" Haha! Really?! So much for being a "specialist! " I'm pretty sure she's an expert in ripping off insurance companies for sure!!! I'll be filing a complaint with the corporate office of MyEyeDr and with the BBB. This awful place needs to be shut down permanently! An absolute disgrace! Grade F all the way!"

"Poor customer service and poor scheduling in Mint Hill, NC. I tried to call the office multiple times to schedule and the message kept prompting me to schedule online as nobody ever answered. I made the appointment, it was confirmed, and I showed up on time. When I provided my name and appointment details the receptionist quipped, "someone else is in that spot." She looked at me blankly and didn't say anything else, not "I'm sorry for the confusion" or "can I reschedule you" or anything. She finally just looked away and walked off. Too many places for vision care in my area to EVER use this place for future needs. I'll tell everyone I can about the poor experience I had here. Customer service, and just general politeness IS still expected where I spend my money. Thanks, MyEyeDr. I'll take my business elsewhere and direct anyone and everyone I can to do the same."

"Came into this office on May 5 for eye exam. It wasn't until I phoned back on July 12 to be told that the particular brand of contacts that was ordered wasn't available. Not to mention the original doctor that saw me I haven't spoken to but some new doctor whom I never seen changed my prescription. Now they have the nerve to have my insurance on hold as if I received contacts and or glasses. Definitely can use a class on how to work with minorities being as if I've yet to see any working this office. Its a new age. Learn to work with all groups of people. Especially when treated with respect. I expect nothing but the same in return."